Purchased a pool from Fantastic Fibre Glass pools about 12 months ago. It has been the worst experience, errors and broken promises from start to finish, the salesman talks non stop however most of it is useless information, and when we did have a query or concern he disappeared, does not return phone calls or emails and just comes up with loads of excuses. Overall the service is appalling, the process is way to slow and they are extremely unprofessional. They also seem to change trading names so be aware of it, [redacted - unverified claim] I DON'T recommend this company at all.

great salesman, could talk underwater with a mouth full of marbles.
the actual service was terrible. He failed to register items with the water board as asked. He didnt return calls regaridng the start date, and the pool builder he recommended is the most ineffectual, and negligent person. The whole thing has been a terrible stress from start to finish. and how he can rate 4 stars is beyond me with 3 people having a terrible experience.
Choosing this company has been the worst decision Ive made in years. And we will most likely end up in court.

Purchased a fibre glass pool from [Redacted name] our Consultant. It was delayed initially by a month as they didn't submit to council correctly, then began work without a construction certificate, putting us at risk of a fine by Council. They put the pool in on 5 August and filled it with water but didn't install the pump until 28 October - 12 weeks later! When we asked repeatedly during this time what the hold up was, [Redacted name] the builder told us we were 'the next job', 'the rain held us up', 'i'll be there next week' however he never showed up or even called us to say he wasn't coming. He rarely answered the phone or returned messages and [Redacted name] just kept saying he would 'speak with him'. In the meantime we were expected to keep paying for a temporary fence, as we couldn't get a permanent one up until the concreting had been done. With 3 primary school aged kids a temporary fence around a massive pool filled with water that kept falling over when it was windy worried us a lot! We also had to keep putting chlorine in every week to stop it becoming a mosquito cesspool. When [Redacted name] finally installed the pump, it took 4 days of running the pump 10 hours a day and hours and hours of cleaning the bucket loads of filth from the pool and daily cleaning of the filter to keep it running and get the water swimmable. Around week 8 of the pool being there we threatened to go to Fair Trading, at which point [Redacted name] accused us of being insensitive as he'd had an operation the week before, that it was our responsibility to keep paying for the fence (because we demanded he pay for it) and it wasn't his problem that the contractor hadn't finished yet - however he'd had nearly two months before this to ensure HIS contractor had finished the job. He told us at the start it would take a week, maybe two and they would be done but it took 12 weeks! We were NOT happy, the excitement we had of finally getting a pool put in has been marred by this horrible experience. Don't use this lot and if you do, put in completion dates with financial penalties if they don't finish on time.

The family and I were very please with the pool Fantastic Pools provided us with. Barry and the team very extremely helpful and helped us every step of the way.

We had a pool supplied to us By fantastic pools. Great product.great service and the builder was very punctual and extremely professional and helpful. I would highly recommend this business to anyone looking for a new pool. It was a sheer delight. Thank you fantastic pools and Steve from steves pool and spa services.

Approximate cost: $32000