Terrible customer service. Lied about when they had received parts, when they could get the job finished. Not once did we receive a phone call for the quote or any details, we had to continually chase them up. Each time we called, we could get brushed off and told that they would call us later (but never did).

Wasn't until we called RACQ to complain and then an RACQ assessor was sent out to figure out what was actually going on, that we were told (by the RACQ assessor) when we would get the car back.

Save yourself the hassle and find someone who can get the job done and keep you properly informed about when it will be finished.

Awesome guys. Thanks for repairing my car back to new! These guys were just the best, so helpful so cheap and repaired my car in half the time they originally said.

After hitting a traffic island with my car, I had no idea of the amount of damage until I heard a suspicious sound coming from my car. I originally called RACQ where a nice gentleman put me onto P&M to assess the damage. After the body repair shop assessed the damage, the bill totalled $1600+, I felt sick. However, P&M suggested that this came under an insurance job and walked me through the process. They explained to me that I would just need to pay an excess of $500. They explained in detail what was wrong and they also showed me how it could be fixed. I was impressed by the level of professionalism shown to me and also the quality workmanship. This company is also RACQ approved and it's easy to see why. I'm so lucky that I got the help I needed. Thanks!

Approximate cost: $500.00