Pathfinder Investigations Pty Ltd

5.0
based on 89 reviews

Customer Approved
“We make customer
service a priority”

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89 reviews about Pathfinder Investigations Pty Ltd

Anonymous
verified email - 21 Apr 2023

Jan is a gun!! So quick, efficient and effective. I only had limited information to give her about the person to be serve and she had it done within 12 hours of her receiving them for... and at a VERY reasonable price.

Thank you for your kind words. We prioritise our workload according to Court dates or Court deadlines. If the client cannot answer our detailed questionnaire regards the other party, we try to find such information by other means, and then it's just good old fashioned shoe leather that gets the job done.

Anonymous
14 Aug 2023

I can testify that no other Process Serving company helps out this way.
I wasn’t sure about making contact after hours and on the weekend, however importantly they are open 365 days a year.
5 Star Rating!

Thank you, yes, that's right. While I believe this case was a Family Law matter, it should be noted that while debt collectors are restricted to which days of the year and which times of day they can visit, process servers have no such restrictions. In our unique Questions Prior to Service proforma, we glean information so that we can time our attempts when they are most likely to be successful. If a client knows that the other party is an officer worker, it would be a waste of time and effort to visit at 2pm on a Tuesday afternoon. This is not rocket science but, so far as we know, we are the only company in the country that bothers to do this research before stepping foot out the door.

15 Jun 2023

Jan from Pathfinder Investigations and her agent went above and beyond to serve an individual we could not locate. They attended at a number of locations and managed to serve the party within 24 hours. Jan is very good at her job and we look forward to utilizing Pathfinder's services again.

Approximate cost: $258

Where we differ from our competitors, is we do not charge another service fee for attendance at another address in the same metro area e.g. Perth or Geraldton. Instead, we say the fee includes 100km free travel, which means we can sometimes do more than the industry standard of three attempts. The reason for the higher fee on this occasion was because the client wanted a Priority Service.

12 Jun 2023

Jan was really nice when l spoke to her on the phone ,very fast service and responds to email promptly.

Thanks Christine, giving good Customer Service is very important to us.

01 Jun 2023

Pathfinders service took all the stress out of a complicated situation. They ensured the process went smoothy with professional diligence.
Thanks Jan and the team!

Approximate cost: $185

Thanks. Yes, dealing with the Court system can be quite stressful for a member of the public. We deal with cases on a daily basis, so we are familiar with the rules and the paperwork; and know how to cope with awkward Respondents/Defendants. Some of these rules prevent the parties from serving documents on each other, which means that when a professional process server is used as the "postie", there's much less risk of any verbal or physical confrontation, therefore the chances of mediation between them are not spoiled.

12 May 2023

Jan Ross is very very good at her job. She is very practical and very well informed and well prepared. Her efficiency in getting the job done is excellent. I wouldn't engage anyone else to do our process serving or tracing work.

Kind words from a regular corporate client. Efficiency is a core value in our line of work, both in finding the other party and providing a correctly worded sworn Affidavit of Service in a timely manner.

Anonymous
04 May 2023

Fantastic fast service and goes above and beyond. Very professional

Cheers. Our agents are very tenacious, so sometimes this means putting more time into finding the other party than some of our competitors, particularly the bailiffs, would be prepared to do. We don't just knock, wait 10 seconds, then leave a business card and move onto the next case. We are patient, polite, inquisitive and thorough. We believe that if a job's worth doing, it's worth doing well.

Anonymous
verified email - 04 Apr 2023

“In the past 6 weeks, Pathfinder have successfully traced and/or served 8 people for our business. They are dependable and perform a valued role in the legal system. Where others have failed, Pathfinder have gone above and beyond to ensure success. Highly recommend.

Thank you. Most of our reviews come from private clients, so it's nice to get one from a law firm.

Anonymous
08 Feb 2023

I have used this business twice to serve documents in a high conflict family law case. The service was outstanding and their follow up with steps incredibly helpful. I can’t think of anything else they could have done to make the experience easier for me.

Thank you, high praise indeed. Family law cases are often quite fraught, which is why the Court recommends using a professional process server. While you can get a friend or relative to serve documents for you, that can still lead to tension that spoils friendships for years to come, and filling out the forms correctly is not always as straightforward as you might think. We've been doing this work daily for almost 10 years now, so we have all the strategies in place to deal with awkward respondents.

23 Jan 2023

Case 4714.
Jan assisted me promptly and professionally in my situation. I highly recommend her and the Pathfinder Investigations Team

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