Pathfinder Investigations Pty Ltd logo

Pathfinder Investigations Pty Ltd

check icon 5.0 (89)

Business details

Opening hours

Monday:

8:00am to 6:00pm

Tuesday:

8:00am to 6:00pm

Wednesday:

8:00am to 6:00pm

Thursday:

8:00am to 6:00pm

Friday:

8:00am to 6:00pm

Saturday:

8:00am to 6:00pm

Sunday:

8:00am to 6:00pm

Public Holidays:

8:00am to 6:00pm

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Service awards

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Reviews for Pathfinder Investigations Pty Ltd (89)

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5.0
89 reviews
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88
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14 Aug 2023
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5.0
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5.0

I can testify that no other Process Serving company helps out this way.
I wasn’t sure about making contact after hours and on the weekend, however importantly they are open 365 days a year.
5 Star Rating!

Thank you, yes, that's right. While I believe this case was a Family Law matter, it should be noted that while debt collectors are restricted to which days of the year and which times of day they can visit, process servers have no such restrictions. In our unique Questions Prior to Service proforma, we glean information so that we can time our attempts when they are most likely to be successful. If a client knows that the other party is an officer worker, it would be a waste of time and effort to visit at 2pm on a Tuesday afternoon. This is not rocket science but, so far as we know, we are the only company in the country that bothers to do this research before stepping foot out the door.

law-firma
1 review · 400 points
15 Jun 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jan from Pathfinder Investigations and her agent went above and beyond to serve an individual we could not locate. They attended at a number of locations and managed to serve the party within 24 hours. Jan is very good at her job and we look forward to utilizing Pathfinder's services again.

Approximate cost: $258

Where we differ from our competitors, is we do not charge another service fee for attendance at another address in the same metro area e.g. Perth or Geraldton. Instead, we say the fee includes 100km free travel, which means we can sometimes do more than the industry standard of three attempts. The reason for the higher fee on this occasion was because the client wanted a Priority Service.

christinet613
1 review · 400 points
12 Jun 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jan was really nice when l spoke to her on the phone ,very fast service and responds to email promptly.

Thanks Christine, giving good Customer Service is very important to us.

soniac723
1 review · 400 points
01 Jun 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Pathfinders service took all the stress out of a complicated situation. They ensured the process went smoothy with professional diligence.
Thanks Jan and the team!

Approximate cost: $185

Thanks. Yes, dealing with the Court system can be quite stressful for a member of the public. We deal with cases on a daily basis, so we are familiar with the rules and the paperwork; and know how to cope with awkward Respondents/Defendants. Some of these rules prevent the parties from serving documents on each other, which means that when a professional process server is used as the "postie", there's much less risk of any verbal or physical confrontation, therefore the chances of mediation between them are not spoiled.

arcangelag
1 review · 400 points
12 May 2023
Service Rating
5.0
Quality Rating
5.0
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5.0

Jan Ross is very very good at her job. She is very practical and very well informed and well prepared. Her efficiency in getting the job done is excellent. I wouldn't engage anyone else to do our process serving or tracing work.

Kind words from a regular corporate client. Efficiency is a core value in our line of work, both in finding the other party and providing a correctly worded sworn Affidavit of Service in a timely manner.

04 May 2023
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5.0
Quality Rating
5.0
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5.0

Fantastic fast service and goes above and beyond. Very professional

Cheers. Our agents are very tenacious, so sometimes this means putting more time into finding the other party than some of our competitors, particularly the bailiffs, would be prepared to do. We don't just knock, wait 10 seconds, then leave a business card and move onto the next case. We are patient, polite, inquisitive and thorough. We believe that if a job's worth doing, it's worth doing well.

verified email - 21 Apr 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jan is a gun!! So quick, efficient and effective. I only had limited information to give her about the person to be serve and she had it done within 12 hours of her receiving them for... and at a VERY reasonable price.

Thank you for your kind words. We prioritise our workload according to Court dates or Court deadlines. If the client cannot answer our detailed questionnaire regards the other party, we try to find such information by other means, and then it's just good old fashioned shoe leather that gets the job done.

verified email - 04 Apr 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

“In the past 6 weeks, Pathfinder have successfully traced and/or served 8 people for our business. They are dependable and perform a valued role in the legal system. Where others have failed, Pathfinder have gone above and beyond to ensure success. Highly recommend.

Thank you. Most of our reviews come from private clients, so it's nice to get one from a law firm.

08 Feb 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have used this business twice to serve documents in a high conflict family law case. The service was outstanding and their follow up with steps incredibly helpful. I can’t think of anything else they could have done to make the experience easier for me.

Thank you, high praise indeed. Family law cases are often quite fraught, which is why the Court recommends using a professional process server. While you can get a friend or relative to serve documents for you, that can still lead to tension that spoils friendships for years to come, and filling out the forms correctly is not always as straightforward as you might think. We've been doing this work daily for almost 10 years now, so we have all the strategies in place to deal with awkward respondents.

natashak841
1 review · 400 points
23 Jan 2023
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Case 4714.
Jan assisted me promptly and professionally in my situation. I highly recommend her and the Pathfinder Investigations Team

michaelw542
1 review · 400 points
28 Nov 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

THANKYOU: Jan Ross at Pathfinder Investigations was recommended to me by a collogue who had multiple business dealings in the past with this amazing company. The service I received was absolutely outstanding and super professional. Jan's personal attention to me and my needs reassured me that all future related business will definitely be serviced with this lady and her team of professionals. I HIGHLY RECOMMEND PATHFINDER INVESIGATIONS:

Approximate cost: $90

12 Oct 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Case 4542.

Thank you so much Jan for going the extra mile, excellent service and great communication. I was dealing with an extremely stressful situation and Jan made the entire process easy.

Despite having difficulties serving documents as the other person is extremely elusive, Jan's experience in this field quickly shines as she was able to devise a plan to successfully serve the document.

Thank you so much Jan for all your help.

I highly recommend Jan & Pathfinder Investigation

Thank you for your review. While some cases are more difficult than others, we endeavour to provide a good service to all our customers.

annl402
1 review · 400 points
04 Oct 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Pathfinders Investigation have assisted myself with very sensitive family situation.
Jan was very professional, sensitive to my situation.
I would recommend Pathfinders Investigation Company with complete confidence.

10 Jul 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Pretty incredible service. I sent an enquiry through the website and was on the phone with Jan discussing it within a few hours. Every email was answered straight away and even though my situation was complicated she made the entire process feel like a breeze. Professional and lovely to work with on difficult and unpleasant matters.

Thank you for kind words. It's lovely to hear that our efforts are appreciated.

verified email - 17 May 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very professional service, went above and beyond in order to fulfil the requirements of service, I was in communication with Jan all the way through a difficult process and found her to be very professional and friendly.

I had complications with acceptance of service and Jan assisted with providing updates, guiding me through the process and pointing me in the right direction in what is a difficult process by the courts.

Would definitely recommend Jan and Pathfinder Investigations to anyone requiring a similar service. Thanks Jen and Graeme for assisting me get through this.

justineh800
1 review · 400 points
21 Feb 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jan was super helpful in a process that was completely alien to me. She also was able to get a good rate on dual servings to the one person. Communication was 100%, Professionalism 100%, prices very competitive compared to other services.

Thank you for your review. We have a discount policy for situations where two sets of documents need serving on one person; or when two persons can be served with documents on the first visit. Most of our competitors charge full whack every time.

plaxyl
1 review · 400 points
04 Feb 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very helpful and prompt service. Highly recommend

Thank you. We're glad we could be of service to you.

karenn776
1 review · 400 points
13 Jan 2022
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jan was amazing, understanding & beyond professional. She went out of her way to help me. Highly recommend Jan & Pathfinder Investigations

Thank you for your feedback. In some types of cases, we are able to go that little bit further by helping you through the daunting Court procedures.

f907404d
1 review · 400 points
20 Dec 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent service. Very prompt and well priced.

Approximate cost: $220

Thank you for your review. This is a busy time of year for us, and we will be working throughout the holidays.

fernr
1 review · 400 points
29 Oct 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Great communication Jan will go above and beyond to support her clients!

Being a Process Server is not just about handing documents to a Respondent, it's about keeping the Applicant informed about our progress and reassuring them that we know strategies to use if things don't quite go according to plan.

24 Oct 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jan is truly the best! I would highly recommend Pathfinder Investigations.

We aim to please.

dayna-louises
1 review · 400 points
19 Oct 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jan was recommended by our lawyer and I know why. She is so efficient and understanding. Jan will help to resolve any difficulty at a reasonable cost.

Thank you for your kind comments. Yes, we try to help wherever we can.

15 Oct 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

At first I tried an agent in the city of Perth, only to discover they would not allow an EFT, did not have a credit card machine and wanted me to draw cash from the bank. When I queried this ridiculous payment option, they were rude to me. From my car outside I discovered Pathfinder on Google and even though they are based in Geraldton, the service of divorce papers on my ex was flawless, efficient and very professional. I would not hesitate to recommend them to anyone in need of these types of services. Case 3732

Thank you. Actually, while I operate the business from Geraldton, most of my own agents cover the Greater Perth Area from Yanchep to Augusta, plus Broome and Esperance and, in fact, I have contacts through Western Australia. We prefer EFT, but we do accept debit or credit card details over the phone.

12 Oct 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very much a totally Professional Company . Any concerns were easly resolved , followed up ,to ensure the correct lodgement was done and is a very freindly voice in a time of stress. Well done.

allan3718b
1 review · 400 points
30 Sep 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I would very highly recommend Jan for anyone who wants an excellent service from a true professional. I have used Jan's services 3 times now and she goes above and beyond each time for her clients.

Thank you for your kind comments. This matter was a Same Day Service, which took four attempts at three addresses over a 1.5 hour waiting period for the Respondent to return, and then visiting a JP out of office hours.

taraj206
1 review · 400 points
13 Sep 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I value the help you've given me.
I really appreciate your consideration, time and guidance. you definitely made the process less stressful to me.

Approximate cost: $1

You're most welcome. We understand how daunting these procedures are to clients who are unfamiliar with them. Court rules and forms have recently changed, so it's important we keep on top of these things for you.

vickis867
1 review · 400 points
31 Aug 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

“I asked Jan to trace someone regards a deeply personal matter, which she did in 3 days. I then asked her to visit this person, which she was quite prepared to do and would have made money from, however, she cared enough about me to give a viewpoint I hadn’t considered and, as a result, I have chosen a different tactic. Thanks Jan, great Customer Service!”

Thank you. Unlike some of our male-dominated competitors, we try to take an holistic approach to our client's requirements. This was quite a delicate case that required extra thought, and I was very happy to help.

verified email - 15 Aug 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jan has made this daunting divorce process so much easier for me, I can’t thank you and your agent enough! I highly recommended Pathfinder Investigations.

Thank you. Yes, it can be quite daunting. This is why, unlike our competitors, we also provide (free of charge) a completed Affidavit of Proof of Signature (or Identity, as the case may be) to the Applicant after service, in addition to the sworn Affidavit of Service, together with a letter explaining their next steps.

665aec5a
1 review · 400 points
25 Jun 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

My divorce was successful based on your supporting document. Thank you for your quick response. It made the process significantly less stressful.

This client required us to prove that her husband had not returned to Australia in order to obtain a Dispensation of Service. The Family Court has strict criteria requiring us to evidence that we have taken all reasonable steps to prove that service is not possible or practicable.

sharyn-m176
1 review · 400 points
03 Jun 2021
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Jan is very professional and helpful in everything she does. I would highly recommend her to anyone who required her services.
Thank you very much for all the advise and assistance given..

This was an unusual case. I'm glad we were able to help you achieve your desired outcome at Court.