Very good service from Brian at the CampHill shop. After being disappointed by a bouquet provided at the New Farm shop on Merthyr road, I called the head office and I was transfer to Brian the manager based in Camp Hill.
he straight away fixed the bouquet and saved the day! Really really good customer service.

Approximate cost: $152

I have just picked up a red rose wedding bouquet for a wedding today. Many of the Rose petals were noticeably ripped, dry petals, and black tipped. The staff at the shop tried to help as we removed about a dozen petals (I didn't want to remove too many as to effect the bouquet size, though we should've removed much more or had some entire flowers be replaced).

So I rang the head office. They told me that's how the roses are. Of course, I've seen many roses, these aren't what roses should look like. The guy was no help and left me no option. Instead, he made me feel guilty as they were a special order and implied that I should just be thankful.

I paid $200. No apology. No options to resolve my complaint. That's very poor service! As a customer paying this much money, I'd expect some effort and courtesy.

I am now left to either give the bouquet to the bride, who will be inevitably upset by this, or give her no flowers at all.

I will certainly not be going back and nor will the 100+ people from today's wedding.

very helpful staff and great service. It is a great place to recommend to others for buying flowers.

Over many years I have shopped at as well as received many bouquets from Perrotts Florists. They have always been long lasting and original. The staff are always attentive to my exact requirements and strive to fulfill my somewhat pedantic requests. Not the cheapest florist in the business - but well worth the extra