My last experience with The Dog Spa soured the whole experience I had with them as an existing customer. I took a rabbit in to be groomed and while he was in their care, his leg was broken. I know accidents happen, but when I arrived at the clinic they tried to first tell me that I had sent him there with a broken leg, and then try to charge me around $800 to have the leg pinned and set. Eventually they agreed to treat him at their own expense, but after several operations where the pins slipped etc, I had to have my beloved bunny put to sleep because he was suffering so much. What should have been a routine visit became a 3 month nightmare and Im sorry but I cannot recommend this service to anyone. As I said, accidents happen, but to then deny blame and try to charge me to fix their mistakes... not very good customer service and they definitely lost a customer because of this.