The girls (and guys) in here are lovely and very informative, I'm greeted everytime I go into the store (sometimes multiple time) and they often remember me and any animals I have mentioned before. They seem very knowledgable about their products and animals and there animals and the enclusures always seem very clean and well looked after, and I have seen almost animals being played with, sometimes it's a mouse/rat/bird on someones shoulder as they are cleaning or a kitten getting some play time on the counter. Very reassuring, I don't generally like pet stores, but I think this one may be on the right track