I preface this by saying we were looking for something very specific and also have some dietary restrictions due to allergies. However, when I phoned, the person seemed really accommodating (even checking ingredients) so I had hope. Turns out the service sounded good but wasn't on follow through.
I specifically chose Pho Phu Quoc based on a review of the caramelised pork (especially images of it). We were (still are) looking for a caramelised pork that has a sticky, sweet, reduced, not thin, sauce. The staff member said it wasn't usually a runny sauce but that she would ask the chef to make it even less so, less sauce, however what we received was extremely wet. lt was also a pepper sauce rather than sweet (based on ordering from other Vietnamese restaurants I didn't realise I had to check that).
I called to express how disappointed we were and was told "that's the way we make it" regarding the pepper and "sorry, it shouldn't be that way, hope you enjoy your meal" regarding the amount of liquid, I was fairly startled by that, appreciating the apology but it felt very dismissive for her to say hope you enjoy your meal when I was specifically saying we were really disappointed by it (we hadn't eaten the meal at this time, so didn't know other things were also disappointing).
In another dish the vegetables were fresh and lightly (nicely) cooked but the bean curd was chewy (in an unpleasant way) and the dish was very oily.
The entree satay sticks were dry (though it did take us a little longer (about 15 mins) than optimal to arrive there to pick up our order, it shouldn't make such a difference so rapidly).
Towards the end of our meal we discovered 3 small pieces of mushroom in one of the dishes - which we had specified was an allergy and asked to have none included.

Wouldn't recommend it.

The service here is so friendly and the food arrived very quickly as well as it being a very generous portion. Their Pho is extremely delicious and difficult to finish with the amount they give you. Their shakes are delicious and they also have a vegetarian selection. Definite value for money when dining here.

The food here is pretty authentic and tasty (and we're used to some great Pho shops in Sydney). The service was actually great when we went as it can be quite non existent in these types of asian places and quick.
Would definitely go back.

The food at Pho are quite authentic and yummy but the service was quite disappointing. One of the staff was quite rude. She was quite sloppy in taking our orders and got our orders wrong. We asked for Special beef noodle soup but she gave us rare beef instead. When we confronted her, she was quite aggressive and insisted her way. There was no refund or exchanges. We had to stick to what was given to us. It was quite an unpleasant dinning experience. Still, the prices are quite reasonable and the portions are huge.

Approximate cost: $15

authentic cuisine, quick service, friendly staff, spacious dinning area, good size portions! excellent value for money

Approximate cost: $16