PJ Pools & Spas

4.2
based on 58 reviews

Customer Approved
“We make customer
service a priority”

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58 reviews about PJ Pools & Spas

verified email - 08 Jul 2016

PJ Pools.
It's been a nightmare. I've sacked the tradies, the supervisor is a joke and no one at head office communicates or even cares! Contractors turn up when they want and do what they want.
When you ring the authorities to tell them about the bad workmanship all they care about is the fence that surrounds the pool. There is no guidelines about contractors building a pool.
My advice is if you want a pool build it as a owner/ builder. You will put your heart and soul into it and the end result will be happy and not a big hole joke in the ground.
So I'll do everthing in my powers to promote PJ pools as the joke/ lemon pool builder of the year.

Approximate cost: $55

adriang56 16 Oct 2016

Yes worst company

amelia950 21 Nov 2016

We are having so much trouble with this company. I wish I had seen these posts earlier! No one responds or cares and we are left
With a pool dug incorrectly and un tiled. Will be lucky to have anything finished before Xmas. So much for our summer pool!!!

verified email - 26 Feb 2016

We are the happy owners and users of a PJ pool and feel confident that we have chosen well. Each step in the installation process happened with a minimum of fuss and generally speaking the trades were friendly and quite chatty. The end product looks fantastic and maintenance is a dream. Our only disappointment was a lack of advice when we adjusted the design so the steps are too wide for the width of the lap pool.

PJ Pools & Spas 02 Sep 2016

Hi Karenb73,
Thankyou for your kind words about PJ Pools and our staff.
We are sorry to hear about the miscommunication in regards to the pool steps, but hope that we can assist you with any future pool needs.
PJ Pools

verified email - 12 Jun 2015

Complete nightmare, trades are seriously unskilled in the art of building, damage to existing house and deck during demolition. They do not return correspondence, we never knew when they were going to turn up to do any work, sometime on month going by without anything being done. They had no supervision on the job, inferior quality workmanship and problems took 10 months to fix. Rubble was left on site for 4 months. Lack of quality control - read zero control, that was left to me to push for rectification work and the salesman was pushy. If you want your marriage to survive - do not hire this company, the interior of the pool was okay in the end but what an absolute debacle to get there. Pool renovation that took 15 months to complete. Spend your money elsewhere.

Approximate cost: $40

jason-c161 12 Aug 2016

Hi Tia

Same happened with my pool looking at a class action vcat spasa and building commission would you like to jump on board no one should be ripped off by him any more!

adriang56 16 Oct 2016

He should be liable to repair evreyones pool and get shut down

verified email - 25 Feb 2014

I built my pool with PJ pools and the experience was fantastic.
our pool was built according to the contract specs and there where no hidden costs. We have had our pool in for 2 years now and are extremely happy.
You can view our pool in thw poolside magazine June 2013.

Approximate cost: $65000

PJ Pools & Spas 02 Sep 2016

Thanks Bill for your wonderful feedback!
PJ Pools

verified email - 20 Mar 2013

Brand new pool finished late. Had issues with the finish of the pool & after dozens of phone & or emails finally got them to rectify. I felt like i was harassing them, just to get PJ Pools to discuss the problem. This was over a period of 6 + months. Very disappointing customer service. In the end they did rectify the problem however We would not recommend this company. All we wanted was a quality pool finished to a standard & time that they promised along with good communication & service - only partly happened.

Approximate cost: $40K

geom 06 Mar 2015

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geom 06 Mar 2015

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verified email - 21 Dec 2011

I am currently having a pool renovated by Pj pools. I was delighted with the sales girl and went with this company as they seemed professional, what a mistake that was. I have been waiting from around September to have my pool completed it is now 21st December. When I asked about how long the pool would take when signing the contact I was advised around 8 weeks and I made comment that I wanted the pool for Christmas, I was told the pool will be done well before this time and the sale girl scoffed at the fact it would be any ware near Christmas. After being told 2 weeks ago the pool would be finished today, I received a message it would now be the 9th of January. I am so disappointed to say the least, IMO the supervisor is less than professional. Alway arrives unannounced, I have had to point out errors to him for example pool lights on the wrong side tile cut outs around old plumbing that should have been blocked. I just want what I was promised. My experience so far is expensive and over promise under deliver.

Approximate cost: $43000

melaniek6 17 Feb 2012

Well just an update FYI contracts were signed in July 2010 for a 6-8 week compleation, handover is Tommorow.

marlenec3 09 May 2012

We have had dreadful customer service from this company, incompetent site manager, complete stuff ups from beginning to end. Pool started in Oct 11 and still unfinished. Would not recommend at all.

shaunf5 09 Jul 2012

we had a pool built 2 years ago, there is no after sales service with this comopany and they refuse to repair the interior which is like 60m grit sandpaper but sold to us as the smoothest finnish on the market. aviod this company at all costs.

verified email - 31 Oct 2011

We had our pool installed 2 years ago. Since then the filter has exploded. Now 2 years down the track I have had to get another pool company in to asses it as the pump has stopped, the filter cartridge has cracked. The other pool company told me that they put a filter in that is for a spa not a full sized pool. I am so disappointed. I have been trying to call them over the filter cartridge for 8 months and they do nothing. Worst company ever, worst customer service ever. And very over priced. Don't use them other wise you will end up with a pool that doesn't work

Approximate cost: $40,000

verified email - 07 Oct 2010

We had an in ground concrete pool installed into the backyard. We started in May 2010 and after reviewing loads of pool information and various companies we braced ourselves for all sorts of problems. This did not happen, PJ Pools were fabulous, from the very start of sending out the sales & engineering staff, to handling the permits & plans and then the construction they exceeded our expectation in every area. Even contract tradesman were friendly, helpful, always on time and a pleasure to have in your backyard. I could not believe it. PJ Pools finished our pool by July 10 as promised and with no delays or issues. Would highly recommend them to anyone.

Approximate cost: $42000

sammyl 28 Feb 2011

We are currently having a pool built by P J Pools & must say we are very dissapointed with their service. Our pool was booked in August 2010 & is now still not finished March 2011. Our complaints ( of which have been few & far between ) have not been dealt with professionally, nor have we been given a completion date still !!!! Our payments have been u 2 scratch & as business owners ourselves I must say that if we treated our clients how P J s have treated us we would be out of business quick smart. Absolutely sick to death of being told works will commence on a certain date & have no-one show up & the continual rubbish left by the tradies. The list goes on....... we are very reasonable people & don't appreciate being taken for a ride, especially by big companies who are supposed to have a good reputation. Shame. We are not the only ones who have been through this with this company. Am so glad u had a good experience with P J s but I cannot say I would recommend them to anyone.

geom 06 Mar 2015

You were lucky. We started our pool in Sept, with the promise of swimming in it in Jan. Never happened. Finished in mid March. Did not get a swim. Yes team and all contractors great. Its the project management and lack of customer service that is an issue. They only phoned me when they wanted money.

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