I went in there today and picked up some nice items for my wife for Christmas and her Birthday. The best thing is that they are having a closing down sale so everything is reduced.

I took my heirloom antique brooch here to have the clasp mended. When I went to pick it up I inspected the clasp and it looked clunky, but reasonably ok, so I payed my $20 and went merrily on my way.

When I got home I took the brooch out of the bag and saw that one of the two tiny pearls was missing! I had not inspected the front of the brooch in the store. I phoned up and he told me that he couldn't replace the pearl in time for my wedding. Four generations of my family have worn this brooch on their wedding day, so I had to wear it and have all my photos showing a brooch with the pearl missing.

He did offer to fix the brooch for free, so when I came back from my honeymoon I took it back. He put this aside for other jobs, and did it within a week, but by then it didn't matter how long it took.

When I picked it up, he had replaced it with a pearl of a different colour and size and a big goop of glue was showing around the pearl and on the gold!

I decided not to pursue this matter further with this business and will take it to another jeweller when I can get over my feelings of disappointment and guilt about ruining my family heirloom by taking it to these people.