This veterinary practice is outstanding. I have used them for about 15 years, and take my animals back even though I have moved out of Prahran. They genuinely try to make the experience as easy as possible for pets and owners alike. It goes without saying that they offer first class care. And it is really interesting to say how they are continually trying to improve the service they offer eg putting up a partition in the waiting area to reduce stress for cats, and implementing a 'fear-free' approach. Top marks
My puppy loves coming to prahran vets, they always take good care of him, I have had some glitches in the past with my admin file, however they sorted it out and couldn't apologise enough.
The love these vets have for animals & their skill set is great. Where this practice falls down is informed consent - when prescribing medication they don't disclose the price before collection & you can buy via online pet pharmacy much cheaper 65%!! Kirsty (reception) is always talking over the top of you & whilst her job must be taxing I don't believe she has the personality or compassion that her job requires. If it wasn't for my vet's amazing humanity & care & history with my dog I would not return. Disappointed - I wanted them to be equal in care & price & not subject to the inner suburban price hike!
Approximate cost: $100
I can't recommend the girls here any higher! We are 100% satisfied with their care, knowledge and customer service. We even moved to middle park and go out of our way to stay with the Prahran Veterinary Clinic!! Never looking back :)
I have been coming here for 8 years. At all visits I find the receptionists have been super friendly and professional. When our 2 labs had to be put down together we could not have asked for a more caring and sensitive arrangement. Dr Kay Wallace has cared brilliantly for our elderly Siamese - considerate and advising us always with appropriate and effective treatments. We could not recommend this wonderful practice highly enough!
I am reviewing for a friend, but her dog had to visit this unfortunately, but she got out safely.
We have been using the Prahran Veterinary Hospital for 7 years for our Springer Spaniel. We have seen a range of vets - Kaye, Theo, Peter, Jenny, Karl, and all have been excellent. The staff genuinely care for Billie and go to great lengths to get the right diagnosis and provide a full range of care. e.g. Nurse Mary put together a muscle stretch program when we experienced shoulder problems.
We are kept fully informed of any procedure or finding and the vets make follow-up calls to see how treatments for more stubborn issues are working. We also appreciate the warm and friendly welcome and care we humans are given!
Excellent. Great care. Really love cats.
Amazing care, compassion and service from everyone, particularly Kay. Thank you so much.
Wonderful service, excellent advice. Thankyou
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