1 review about Quality Inn Mermaid Beach

verified email - 02 May 2010

This hotel uses websites that are cheats and thieves. I recently booked 2 rooms but had to cancel one within days of making the original booking. I was told that because I had booked through an agency I would not receive a refund. I pointed out to the staff that I believed that I was dealing direct with the hotel and not an agency and gave them the website that I booked through. The room allocated to me was nothing short of a dog box, old fashioned amenities and furnishings for which I paid in effect of $290 per night. After contacting the General manager regarding my complaints he offered me an upgrade (to what?0 if I chose to stay there again. He must be joking!!! I certainly won't be recommending this hotel to any of my business contacts who travel extensively.

Approximate cost: $290

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