I recently required a part to fix my son's Wii gaming console. After a seach on Google I discovered a business online that had the part I needed at a reasonable price with free postage. So I proceeded to purchase it, opting to pay extra postage to have it sent out express, as my son wanted to be able to play his Wii, ASAP! They emailed me an invoice and said my purchase would be promptly dispatched.

To make a long story short, a week went by and I still hadn't received my purchase. So I emailed them, and tried to telephone them, but for some reason they don't answer their phone. Another week went by, and still no purchase, no email, no nothing. After five weeks I filed a complaint with the Department of Fair Trading and a few days later Quantronics finally sent me an email apologizing for "their screw-up", and said that they would send my purchase out to me the next day. I immediately emailed them back saying that I no longer required the item, that I was forced to purchase it somewhere else, and would they just please refund my money. I even tried ringing them again, but still no answer.

Two weeks later I received the item (even though I paid for express post) and that day an email saying that if I posted them back the item "I may" eventually get a refund minus the cost of postage, even though I had told them I no longer required it before they posted it.

I would highly discourage anyone from doing business with this company. They are quick to take your money, but do not communicate with their customers unless it suits them. They are very unprofessional, and I'm surprised that they are still in business.