The first electrician was sent out twice and was unable to diagnose a simple problem with our oven (element needed replacing as it had blown). This is because electrician's method of diagnosis was to turn the oven on and stick the hand in - not very professional. We contacted Randall at the beginning of March to fix our oven and now in June it has finally been fixed. At first the head office were friendly apologetic and helpful - but when it came time to settle final costs they were rude. They had originally agreed to credit the cost of postage for parts (I had to order the oven parts because they refused to - the first time I was told the wrong part needed replacing so I had to send it back and get a different one) and the cost of having another electrician to come out and diagnose the problem after their own electrician proved to be incompetent. However they are now saying they never agreed to credit the cost of the other electrician. This has been nothing short of a nightmare all to get an element replaced in my oven which is a straight forward problem. I wish I would have gone with someone else.

The electricians were on time didn't overcharge us on part and had a quiet reasonable hourly rate. Damien was polite and extremely helpful. Thanks Guys at Randall Electrics.