This is such a great new idea for DVD rental. Not your traditional video store, Red Room DVD is all computerised. You swipe your membership card to browse movies by genre, title or actor. You can also read reviews and watch previews to help make a more informed decision. Membership is pre paid with cash or credit. Competitive hiring rates. You can even log on to their website from home, reserve your movie online and then pick it up later in-store. Totally great idea, I hope they pop up in more areas down the track. Also, being computerised with a 'vending machine' outside the store, this is a 24/7 experience!

27th March 2008
I am changing my review for Red Room DVD in Coffs. This store has since closed down. I was sent an email informing me of this and the fact they are relocating but with no information as to when or where they might be relocating to (because I doubt that they are, not in Coffs anyway), the email simply read that they had closed. Of course the nature of this service is that DVD credit is pre-purchased and so currently outstanding on my account I am owed a $30 bond and $50 of rental credit. The small print terms and conditions it seems covers this company so that rental credit does not have to be refunded as alternative rental arrangements have been made. These arrangements involve me attending another video store to use my all credit left in a limited two month period. With this kind of customer service I will NOT be signing up to red room again in the future or recommending them to anyone. When will businesses learn the customer knows best? I feel like i've fed money into some scheme and now the people have vacated and left me with nothing. Not impressed.