5 reviews about Repair Mate

verified email - 15 Jun 2017

I received my repaired phone and promptly tested the phone ny making a test call, the screen went blank and I could not hang up the phone. I contacted Repair Mate and I spoke to [redacted name] where he refused to honour the warranty and now I am out of pocket $214 and still left with a broken phone.

Approximate cost: $214

verified email - 25 Mar 2017

Highly recommended repair shop in Melbourne, my son's surface pro was broken just before his exams and wanted to get it fixed in hurry. Aj from repair mate not only did it on the same day but also gave us a free pick up service from my work place. Excellent service, will be back again.

Approximate cost: $699

verified email - 05 Mar 2017

This is fantastic team of repaired. They have advance system and check in on checking in for repair and checking out for repairer. I highly recommend this business

Approximate cost: $699

verified email - 31 Jul 2016

I don't usually write reviews, but I feel like I need to warn people about this company which I got absolutely scammed by.
I took my nexus 6P here in order to get the screen and LCD repaired. Everything else in the phone was working fine as I had only bought it recently.
For the ridiculous price of $250, I would have expected a good quality repair, however the results were terrible. When I got home after the repair, I realized that the screen was coming off of the phone, and when I took it there to be checked, suddenly the whole "only 1 hour repair" promise was gone, with me having to plead for them to get my phone looked at by that evening, as I was in the middle of exam time and unable to come back to pick it up.
After waiting about three hours, my phone finally got looked at, and I was told that nothing could be done. Essentially, the repair technician (described by the other store workers themselves as flaky and unreliable), bent my phone's frame out of proportion and took no responsibility for it. In trying to repair it, he also created a dent at the top of the phone.

I let this go, as I could see the store was not going to take responsibility, however I wish that was where the issue ended. My camera quality has gone down significantly, I have /no/ idea what they did to my phone to destroy it like this. I know this because we have another nexus 6P at home and I have compared them side by side. The screen quality is also nowhere near as good, and my phone has been laggy and constantly restarting since I got it repaired. They also spilled glue on my phone's speakers!! Something apparently not uncommon for this store, as it is mentioned in another review.

Less than a month after the repair, my phone's screen suddenly stopped working. I came to the store and, of course, their "1 hour repair" policy was once again forgotten as I had already paid them money and they no longer cared to invest in what was their responsibility. They told me to come pick the phone up the next day and that they would email when it was done being repaired, however they never emailed me and when I emailed them several times and used the online chat, I was completely ignored.
When I eventually came into the store on my own accord, they had bent the frame even more out of proportion, /and/ voided my warranty due to the small dent that had been created when the technician himself attended to repair his faulty work!! They showed me the issue with the original screen, which was that the wires had become untaped, something that a small dent in the phone would never have caused, and, even if it had, the dent was caused by the technician.

So basically, they destroyed my phone and voided their three month warranty based on their own error.

TL;DR: This company is absolutely ridiculous and out to scam you and take advantage of you, I would never ever return. Be prepared to spend absurd amounts of money to fix your device, only to have their cheap repair products break, and have them refuse to repair them under warranty based on something like a scratch or dent on the device, even if they made it.

Approximate cost: $250

Repair Mate 31 Jul 2016

Thank you for your review. We have done our best with your device and gave you warranty for something that was not eligible to claim warranty. Dent on the frame was clearly happened after phone was taken away. We also gave you clear options and obtained your signature on check out sheet in all occasions.

1. No glue was ever used to repair your phone as screen comes preinstalled in a frame.
2. Camera quality, we have just replaced screen with frame and not physically removed camera from the board
3. Warranty claim process can take longer then first in repair time, please refer to our terms.
4. Your phone was dropped by yourself so you voided our warranty, we did you a favour and put new screen free if charge.
5. First time screen was not poped up, your back cover was damaged due to drop.

04 Jun 2015

Guys are super with their repair service. Repaired my iphone 5 within 30 mins . Highly recommend for mobile repair service in Melbourne. Simply Excellent

Approximate cost: $95

Repair Mate 17 Jun 2015

Thank you rb-s for your comment....

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