1 review about Rheinland Bakery

verified email - 23 Jun 2013

I am quite reluctant to post negative comments however I was absolutely dumbfounded by the poor service I received from this business. I regularly attend the same business at the Elizabeth Shopping Centre where I received exceptional service but the service at Salisbury was horrendous. I ordered a coffee, asking for decaf and soy. Firstly, the girl made it with normal milk (which I can't drink due to lactose intolerance) and a standard size. When I told her this she actually rolled her eyes at me...(absolutely shocked me) and said that I never said I wanted soy milk or a large size (I know I would never have asked for normal milk). She then grabbed the coffee from me, charged me an extra cost for the large and the soymilk and started making another standard size again, slamming the fridge when she took the soymilk out. I reminded her about the large size and AGAIN was met with rolling eyes. That was as much as I could take. I asked her if I could get a refund and speak with her manager. Of course, she said she was the manager. I simply said to her that I was disappointed with her service and I hoped that she didn't treat her other customers like that. She proceeded to tell me that she has exceptional customer service skills and I was the one to blame as I couldn't make a proper order.
That was all I could take...I was really on the verge of actually engaging in her rude tirade but thankfully I took a deep breath, wished her a good day and walked off. I have NEVER been treated like that and sincerely hope that she was only having a bad day and doesn't treat all customers like that.
I won't be coming back to find out if it was only a once off, that's for sure!

Based on that experience, would NOT recommend this particular place, sorry!

Approximate cost: $6

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