4 reviews about Robin Baldwin Automotive

verified email - 23 Oct 2021

I have been using this business for 20 years, but no longer will I go there. The new owners do not have any idea how to fix a car.
I took my Subaru Forester to them to sort out a noise in the transmission, the noise changed with road speed, not engine speed, but they diagnosed it as a faulty clutch input bearing. So I had the clutch replaced, but this did not fix the problem, after consultation with a transmission specialist they suggested it was centre diff noise. I took the car back to RBR to have the gearbox removed and they took it to the specialist for repair. This fixed the original noise issue and the car seemed to be working but when I was driving the car in heavy traffic I noticed that the clutch pedal would disappear to the point where it was barely driveable. So I took the car back to them, they diagnosed it as the clutch master cylinder, and they replaced it. However, when I got the car back the pedal was very low, and the pedal would still disappear in traffic. I took the car back to them twice and they still couldn't fix it and had no idea how to fix it. So, I decided to replace the clutch slave cylinder myself, and adjust the pedal height and the car has been faultless ever since. When the old owners replaced the clutch in another car of mine, they changed the slave cylinder also, and I had no problems with the clutch in that car.
So, because of the incompetence of the new owners, I had to pay for a clutch replacement I didn't need and a clutch master cylinder that I did not need. Over $2000 of wasted money, because the mechanic could not tell the difference between a transmission noise which changes with road speed and one which changes with engine speed.
The new owners do not have the knowledge and experience that Robin had when it comes to fixing cars, so I an now looking for somewhere else to go.

Approximate cost: $2800

verified email - 11 Aug 2019

I had my car service done on the 06/07/2019 at 8.00 am on Saturday. I just wanted to have an oil and filter changed. I brought my own engine. I was shocked when he charged me for $176.00 for the job done in 20 minutes. I talked to the mechanic nicely and asked him to review his fees considering I used my own engine oil. He only answered me " sorry about the fees but I cant help you" . I will not recommend a place that rip me off. Thank you

Approximate cost: $176

verified email - 19 Jun 2009

I rang to get a quotation for my car to have some work done. they did not hesitate to give me a estimate, when I asked when they could do the work they booked me in the next day. I did not have to leave my car with them as they completed the work while I waited. I would recommend them.

Approximate cost: $150

verified email - 18 Jun 2009

A team of mechanics that truly care about their job and always find me a better price than anywhere else. Robin gives great advice on car care and always tries to do his best by a whole lot of very loyal customers.

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