My brother got married in Airlie Beach and he had grooms men in Mackay, NSW & WA so decided to use Roger David for the guys suits. The plan was we just had to go to our local store, get sized and pay then collect a week later. Sounded easy. My brother paid for his and arranged for me to collect his in Mackay. I went in and got sized and was told to pay when I collect my clothes. A week later I got a phone call from RD Mackay to say me brothers clothes were ready to collect. I went in only to be told I couldn't collect it as the whole layby wasn't paid for. (What layby, there was no mention of a layby at all). I then proceeded to get onto the store manager where everything was organised and found out that the order was a layby and everyone had to pay before anyone could collect anything. Now none of us lived near a RD store (I was 40min the closest). We all had to go pay, then the clothes could be sent to the stores.
Mackay got in a pair of pants for me to try, but I couldn't take them when I got my shirt as It was the pair on the layby down Brisbane. Once we finally got all the pants and shirts, i advised my bro to try his... Shirt was WAY too small. So another 2 trips to RD to get this sorted.
All up I had to go 2x to be sized, 2x to pick up bro's clothes, 1x to pay, 2x to try on my shirt and pants, 2x to pick up my clothes and another 3x to get my bro's correct shirt. Thats 12 visits to collect a pair of pants and shirt for my bro, and the same for me.
We started organising about 4-5 months out from the wedding and correct shirt was 1 week before the wedding.

The worst part was if I could explain to the manager what was the frustrating part, it would have been fine. But she would not even let me speak. Would not listen and wouldn't let me say anything. Would NEVER rely on Roger David for a wedding.

Approximate cost: $150