Ladies, unless your husband is home, don't deal with this business. This company will only make an appointment to come and quote if the husband is home as well. They sent [Redacted name] out to quote for us. When he arrived, I opened the door to him, and spoke to him about what we wanted. As soon as I finished, he then asked if my husband was home. My husband walked out, and [Redacted name] turned from me, and said 'right, I'll deal with him then will I' and walked off to my husband, who then repeated EXACTLY what I had said to him. Silly, silly!! He should not have made the assumption that my husband was "in charge". It is MY house, paid for with MY money, and I will decided who I do and don't give my business to! It doesn't matter anyway, as they didn't even bother to send a quote through to us, despite [Redacted name] asking for and taking my husband's email address. This comes on the back of a huge mess they made trying to get them to come to quote. I rang on a Wednesday to make an appointment for them to come on a Friday to quote. They then rang me back on Thursday and left a message asking me to call them AGAIN to confirm the appointment. I didn't bother, since I had only called the day before to make the actual appointment. They then rang on the Friday morning and left another message saying 'we really need you to confirm the appointment as we cannot send anyone out otherwise'. The agreed appointment time came and went and no one turned up. By this stage, I thought 'this is ridiculous. I only just rang to make the appointment' so I rang the office, pretty annoyed as my husband had taken the morning off work to be home, as they requested, and the woman in the office blatantly lied to me by saying the 'message they left was about [Redacted name] getting called back to another customer to answer more questions they had, not about confirming the appointment, and that he would be running late'. Two hours later he finally turned up!! I am not actually deaf, or dumb, despite them thinking as such because I am female, and I know what the message said. Such dishonesty does not give me any confidence in this business. And I am actually really offended by the fact that they would not deal with me as a female!!!