This is my second time using Rose Removals as my first time was a pleasant experience, considering we were moving from NSW to Victoria with a 16 tons of furniture and other items. This time the job was a bit smaller but still was done very well. The team of two, Vincent and George, arrived right on time and immediately looked around the house and planned the move for us. We had an extremely fragile family heirloom and a really heavy concrete showpiece that was a major concern for us in this move. Nonetheless the team did a good job of wrapping these items and packed it effectively in the truck that we were satisfied once the items reached our new location.

The guys were very efficient in their handling of the work and were friendly overall. The tricky situations were done well and we were quite happy that we went with the same company for our move once again. Overall the experience was great for us.

Approximate cost: $104

We filled out the inventory list for a 2 bedroom appartment accurately we even ticked that we had a dinning room table (From Ikea which we actually ended up flatpacking) & an out door seating (which we also flat packed)

We got quoted a 5 tonne truck. The 2 men arrived we showed them everything in the appartment to be loaded onto the truck & also confirmed that nothing needed to be wrapped.

They loaded the truck horizontally with the bedroom furniture first. Before even loading the large items eg. the fridge, washing machine they say that our 3 seater couch dose not fit into the truck & that they will have to do a second trip to fit the larger items in. The location was Bentleigh to Blackburn, a lot of time wasted!

We we quoted $94 an hr plus GST yet after the second trip they tried to make us pay $120 an hr plus GST due to the second trip (says in quote no extra for multiple locations) they charged us $50 in wrapping (We confirmed we did not want anything wrapped & didn't get told a price before hand) It was a flat rate of $20 for the fuel level yet they charged us $40.

They gave us the invoice & refused to unload the truck untill it was paid so they also added a lot of extra time to the job as they hadn't even started uploading the second trip (1st trip took 15 mins to unload) though they said they charge by the minute after 2 hrs.

So basically they packed the truck in such an unprofessional way that they couldn't fit a 3 seater couch in. The job ended up costing us $740
They were very rude, very angry & even the lady [Redacted name] who handled our complaint over the phone basically said too bad take us to VCAT.

I have done some research but I can not find much on this company. I looked up their ABN & they have changed their name from Move and Store which has gotten some very bad reviews.
Do not use this company

Approximate cost: $740