Rouna Blinds

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Reviews for Rouna Blinds (5)

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Cynthia H.
1 review · 300 points
17 Apr 2024
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0
A very happy client !

We had very professional, friendly and prompt service from all the staff at Rouna Blinds.
Victoria who came to measure and quote was patient with our queries and helped with suggestions. The installation was stressless and we are very pleased with our blinds which are beautifully crafted.
Than you to all at Rouna Blinds
Cynthia

verified email - 27 Nov 2023
Service Rating
2.0
Quality Rating
2.0
Value Rating
1.0
Very poor service

4 hours late for an appointment to measure my windows.
Continued to attempt to install the wrong curtains, even after I expressly told them they were not the ones I ordered.
During installation of the correct curtains, which took over another month, the sticks to open and close the curtains with, were completely forgotten.
Had I not asked where the sticks were, the installer would have left them in his car.
They were retrieved, albeit unwillingly.
Reluctant, disorganised, haphazard service.
Save yourself frustration and headache, avoid this business.

mr901
1 review · 0 points
01 Apr 2015
Service Rating
3.0
Quality Rating
4.0
Value Rating
4.0

Rouna Blinds was recommended by family and I knew quality would be good. Disappointed with customer service experience. Order was delayed when it was placed in 'wrong' location after measurements taken and was only corrected when I was called for payment despite not yet receiving blinds. About 4 weeks till installed. My request for reverse hung roller blinds was not completed. This was corrected by installer, but putting blinds up and down is difficult because it is the wrong way. Blinds look very good and quality was as expected. Would still recommend

melaniep3
#2 in Kurnell NSW
1 review · 200 points
verified email - 11 Aug 2011
Service Rating
5.0
Quality Rating
5.0
Value Rating
4.0

I had blinds installed by Rouna in 2 of my homes and would never use another company. My measure and quote was done within days and my blinds installed 8 days later. I was very pleased with the quality of the product and the service. the installer was friendly and efficient.

verified email - 26 Jul 2011
Service Rating
4.0
Quality Rating
4.0
Value Rating
3.0

They installed blinds at my work...they were quick...efficient and really
nice to deal with...clean neat workmanship...

I will use them for my home when I need to replace.

Approximate cost: $700

Rouna Blinds 11 Aug 2011

Thank you for your positive review it's always a great feeling to know that your customers are happy.