7 reviews about Ruben Hair Design

30 Apr 2014

Still cant beat the Keratin treatment at Ruben.
I have been to 3 other places and nothing comes close.
My hair feels and looks great for approximatley 6 months with Ruben.

Anonymous
verified email - 16 Jul 2012

Fantastic experience. Michelle and the staff are warm and welcoming and take the time to understand your needs. Fantastic results from hair straightening, colour and cut. Highly recommended.

Anonymous
verified email - 12 Jun 2012

Not a bad place, but when I got chemical straightening done I didn't realise how much time it would take and the process wasn't explained all that well. The outcome was good though and the staff were friendly

Approximate cost: $100

Anonymous
verified email - 09 Apr 2012

I used to go to this place regularly but after a staff change they got sloppy. They don't listen properly to what you want done and if they mess up, you suffer the consequences. Very disappointing. Will never return.

verified email - 12 Jul 2011

I too brought the spreets voucher for the hair and beauty package for both myself and my mother. I had some difficulty getting an appointment. I rang in Jan and was told there would be no open appointment until April and to give my name and number and they would get back to me. I felt a bit like they were not happy with people with vouchers. I rang back in May after I hadn't heard from them and had seen a new voucher appear on spreets. I still had a bit of difficulty getting an appointment to suit as it was for two people at the same time. But once my Mum and I got to the salon the service couldn't have been better. All the girls who worked on us were wonderful. My Mum had the beauty treatments first while I had my hair done and then we swapped over. Both of us were very happy with the results and wouldn't hesitate to go back. I had a job interview 2 days later and got a very good job and it really helped to be looking my best.

Anonymous
verified email - 30 Jun 2011

Using the Spreets voucher I got permanent hair straightening - i love it! what a time saver - my hair is so easy to blow dry and easy to manage. only drawback was a slight discoloration that lasted for a few washes. staff were really helpful, im glad i gave the salon a go!

Approximate cost: $129

verified email - 27 Feb 2011

i bought a spreets voucher for Ruben Hair Design and attended the appointment I had made 3 months earlier. the voucher entitled me to some beauty services (which were carried out proffesionaly and without an issue) and to hair services, inc colour and foils, treatment, cut and blowdry. after discussing colour and style options, the manager/ haridresser told me that I would have to pay $137 extra to have those services (even though they it clearly stipulated in the voucher - which she herslef had organised with spreets - that they were included). she said that other customers had also questioned the voucher and she had involved her solicitor in the matter. after refusing to pay the extra $137 for services that were supposed to be included in the spreets voucher i had purchased, she said she wasn't going to bother arguing with me any more and if i wanted she would give me a refund in days to come. when i asked her to provide me with some form of receipt stating that i was not provided the services in case i needed to follow the matter up, she initially refused and told me that i would 'just have to trust her'. the experience was awkward and disappointing and i felt completely ripped off. not only was she going to charge me for services that were already covered in the voucher, she was going to charge me retail prices for them! she obviously realised too late that the deal she offered was very cheap and decided to renege on the offer after people (some who apparently came from shepparton, 2 hours away) attended the appointment. i also thought it quite convenient that they made me do the beauty side of it first, considering the events that unfolded. it took me 3 months to secure that appointment and the beauty therapist told me they sold 1000 of those vouchers. that's a lot of disappointed customers. the whole point of those vouchers is to bring new customers in. and just as they can help spread good reviews, they can also spread bad ones.

Approximate cost: $137

antonellac 17 Jun 2011

hmmmmm.... I too bought a voucher for this salon months ago for a Keratin treatment. My appointment is not until mid July.... I certainly hope that my experience will be far better than this review :(( Am not looking forward to it now.......

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