I have not seen such a poor customer service before. I was flying to Singapore from Gold Coast with this company. My friend and I had some food with us. My friend is vegan, and there was nothing for her in their menu. Also, the food they offer generally seemed pretty boring and expensive for us. A stewardess came to us immediately after boarding, and said that we are not allowed to consume our own food on board, we need to buy food from them! She was very unfriendly, did not smile at all, and literally started a discussion with us. We explained that my friend is vegan and that there is nothing suitable on the menu. After a 10-minute discussion she said she will make an exception for us and allow us to eat our food. She also said that apparently it is her job to make us follow such rules. Well, even if that is really true, I don't want to know who creates those rules. I have not seen such cheekiness in my entire life. I am also wondering if her boss has also told her to be so unfriendly with customers.

It got even worse on our way back. I went to the bathroom, and after 1 minute someone started knocking on my door. First it was a very quiet knocking, which then got louder and louder. You can imagine how uncomfortable I felt. However, I was thinking it is a child or so, I did not think their staff would do that. When I opened the bathroom door, a stewardess was standing near it. She told me in a very unfriendly way that we are descending and that I am not allowed to be in the toilet. She also did not let me to go to my seat, she insisted that I should take one of the available seats near the toilet. This was terribly annoying. I cannot describe how hostile these stewardesses were. They did not even say goodbye to me after this story. I was going to tell them that I am never ever going to fly with their company again, but I decided to share my experience here instead and warn everyone who is considering buying their tickets. It is definitely not worth it! All other budget airlines offer similar or lower prices and much better service. This is the shittiest airline I have ever seen!

By the way, I forgot to mention that their airplanes don't even have TV screens. If you want to watch a movie, they bring you something which looks like an iPad, and you have to hold in your hands. They do not have any USB sockets to recharge your phone either. However, according to the menu, you can recharge your phone for $10 or so. What they do have are the 'staff call' button and 'light' button located right where you put your arms, so that you cannot prevent from hitting these buttons unintentionally while sleeping or sitting. As to the food, I had to order some food on the way back. I ordered Beef Casserole for $11. The taste and quality was mediocre at best.

Overall, I have to give this company one star because there is no such option to give zero stars. I was shocked by their service and it definitely spoiled my mood. Now who wants to fly with them and have the same experience?

Approximate cost: $400

I flew to Singapore over Easter flying Scoot. The price was fantastic as it was over the long weekend, but as you'd expect with budget airlines, the comfort and quality of the ride was average. If purchasing food on the plane, it's usually cheaper to pay in foreign currencies. My flight there and back was delayed about an hour, but that wasn't too big of a deal. I would recommend this if you're short on cash. But any longer than an 8 hour flight, it might be worth just paying more for comfort.

This is a streamlined budget service provider. If you can think of your usual Qantas/Virgin flights as a bundled package, Scoot is an unbundled deal. - meaning that you have the option to save extra on the items you opt out of.
The way the ticket/costs are structured offers lots of flexibility.
Great for those who are travelling light and low maintenance.

Tried the newest budget carrier. Took a fly only ticket to Singapore and purchased some snacks on the way over. Flight left on time. Arrived at Singapore on time and it was great except they do not provide free drinking water. You have to pay for Evian at $5.00 a bottle. This was the first gouge. Flight back was a complete gouge. As the flight left Singapore at 2am we decided to splurge and fly Scoot Biz, hoping the wider seat and extra recline would provide extra sleep. This was supposed to be a full service experience. Only one bottle of water provided, very limited menu selection, inedible food. I know the food is always bad when you fly but this was beyond bad. It was lasagne cardboard. I would have preferred to have only the ice cream I was not permitted to order off the menu unless I paid extra (packaged mandarin only) rather than the lasagne. The Ipad provided as inflight entertainment had a pathetic selection of movies and music. Lousy - not enough to keep you interesed for 7.5 hours. We did not get priority boarding or departure to the plane - one of the supposed privileges. Again no complimentary drinking water. Do not bother with the Scoot Biz business class option. Just pick a stretch seat in the general area on a normal ticket. When you leave Sydney airport buy water in the duty free area (outside customs you cannot bring more than 100ml in). I expected I would have to pay for most things but not drinking water and thought it would be provided for the extra $300 each we paid in business class. I would fly this airline again as the flight to Singapore was good but Scoot Biz is a rort and a complete waste of money. It is not an indulgence, just a rip off. Note I was not expecting a full business class experience (not that I have ever been lucky enough to have this) just the necessities - like drinking water.