Zane and his team are AMAZING! They are very efficient and professional in dealing with my TPL insurance chase so it helped me a lot! My insurance provider didn't even want to recommend a car repairer when the other party did not lodge her claim but Sheen had it all covered including car hire with no cost at my end.
Received updates throughout the process. Got my car back sparkling inside and out! Their attention to detail is phenomenal. No wonder Sheen is the name. I highly recommend Sheen Ferntree Gully.

Amazing service at Sheen Ferntree Gully. They went above and beyond to assist me in a very stressful situation, which I can’t thank them enough!
You did a great job fixing my car, highly recommend

staff were absolutely appalling swearing about their collegue to the customer unproffessional. After being in a car accident the last thing you want is rude service. Appalling behaviour by the receptionist, still waiting for my car its into the seventh week. The panel beaters do a good job I here but the customer service is the worst

I unfortunately cannot write badly enough about our dealings with this long standing firm. This is quite an epic tale I'm sad to say, but one if you can read through you may find interesting. My daughter was involved in a car accident (not her fault) she was booked in through her Insurance for it to be repaired. The day prior to her booking, her boyfriend was involved in a car accident and Sheens promptly arrived to tow his vehicle. We have found out that only Nationwide Towing are allowed to tow vehicles on Melbourne roadways. The driver persuaded my daughter to get her car fixed with them, saying they would look after her and give her a hire-car (which the other repairers could not do) He was quite adamant that she would be well looked after. She was given a hire car whilst hers was repaired(a new bumper bar)& while driving that she accidentally dinted the back of it. She took it to 2 other panel beaters for a quote, they said it would be a 5 minute job. She had signed a Lean to pay an excess of $1500 with Sheen, however on Lean, it stated if the damage was less (on the hire car then she would pay less). Her car was fixed, we disputed the cost of the hire car repair, so they held hers to ransom. In this time however they repaired the hire car themselves as I had told them I wanted independent assessors to see what the cost would be. Their answer was no one is coming on our property, we don't allow that. Conveniently too they own/manage their own Insurance Co. They held her car for 3 weeks in total. We seeked legal advice - these were two different matters - her car repair and the Lean. We were told even by the Police they could not keep hold of it. They would not budge, they were rude and over bearing and showed no concern for my daughter not being able to get to work. Finally they relented after we advised we would take the matter further and settled on $750.00 for the excess.
This is a true reflection of the incident that occurred. These people are nothing but scammers and rogues and should be put out of business. Do not take your car there.

Approximate cost: $750.00

They persuaded me not to make an insurance claim, telling me they would look after it. I agreed as the accident wasn't my fault. They submitted a completely false report to the other insurer so much so that they sent an assessor to check my car out. It almost went to court to get paid and along the way they tried to bully me thru' legal representation into paying thousands of dollars. The worst part is that they had to respray my car five times because the quality was so bad and now I have paint peeling on both sides.