Donna at shortland property has been amazing with my 4 kids and myself during our 2 year-current tenancy at our property, if we had needed things done she has been right on top of it.
I would highly recommend going and speaking with their team either being a land lord or a agent.

My experience upon signing my lease was really good, however after my property manager changed so did the service. Upon leaving I found the service had become appalling and I felt my property manager was trying everything to get my bond with inconsistent and false claims. They also did not comply with their responsibilities under legislation by failing to give me notice of final inspection, repay over paid rent within 14 days of initial request, accurately calculate my remaining water usage, ignored the condition report (Insisting I was wrong about things that were dirty despite it clearly being noted on the report that they were dirty when I moved in) and appeared reluctant to want me present at the inspection. The property was left cleaner than when I moved in and they even said it was immaculate except two things, one of those 'things' was already on the condition report as being dirty and the other could have easily been accepted as fair use (I contacted fair trading to confirm this). I am appalled and disappointed by the unprofessional and inappropriate manner that my property manager and the company she represents has behaved. I would warn people against using this business on the grounds that they appear to be engaging in behaviours that are extremely questionable and at times unlawful. Not worth the risk!

My partner rented through this real estate for 14 months . And within the first week of moving in there we reported a few faulty stuff with our "brand new " place the whole time we lived there they never fixed anything despite many reports . The property manger was also very Rude . Would never recommend this real estate to anyone .