Solar Flow

5.0 33 reviews
Quality 5.0 Service 5.0 Value 4.9

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Awards

2019 Service Award 2019 Service Award
2018 Service Award 2018 Service Award
2017 Service Award 2017 Service Award

Reviews (33)

5.0
33 reviews
Excellent
33
Great
0
Average
0
Poor
0
Horrible
0
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KM
karinm391 22 Jan 2020 1 review · 400 points

I would definitely recommend this Company. The various tradespeople installing my system were courteous, helpful and efficient.
They took the time to answer my questions and cleaned away any bits of debris afterwards so I didn't have to.
Great Job!

Quality
5/5
Service
5/5
Value
5/5
Reply from Solar Flow 22 Jan 2020

Thanks Karin, it was a great pleasure to meet you and to help you achieve your aim to switch off gas and make your home more energy efficient!

JA
jonoa 04 Nov 2019 1 review · 400 points

Alex and Tim got us out of a real pickle when our gas hot water system failed. Solar Flow came to the rescue with a lovely Sanden heat pump hot water system and had it up and running asap. Great communication, breezy install and tidy work. Look forward to calling on Solar Flow again when it's time for solar PV.

Quality
5/5
Service
5/5
Value
5/5
RF
raef155 13 Sep 2019 1 review · 400 points

We have been thrilled with the service we received from Solar Flow. They co-ordinated solar installation with our builders to ensure we had our system up and running as quickly as possible once the build was at the right stage. The process was really simple & they took care of all the details for us. I highly recommend Solar Flow - value for money & also amazing service.

Quality
5/5
Service
5/5
Value
5/5
Reply from Solar Flow 19 Sep 2019

Thanks Rae, I'm glad we could do the solar for your new home!

CP
caitlinp607 08 Sep 2019 1 review · 400 points

Tim and his team were very quick to respond to our need for a new hot water system when our old one suddenly broke down. We live in a regional area and Solarflow had a local team who mobilised quickly. We're very happy with our quality, very efficient and quiet Sanden heat pump system, and with the professional service. Thanks guys!

Quality
5/5
Service
5/5
Value
5/5
JD
jamesd708 02 Sep 2019 1 review · 400 points

Very professional, from start to finish, we had a good experience with installation of our 5kw system. They took care of all the external paperwork and bits and bobs very efficiently and guided us through rebate process. Only paid $2.5k up front for quality system, have taken out interest free loan from Vic solar for remaining amount, very happy with investment and now generating and pumping back into grid. Have heard some horror stories re solar installation, so we are very happy and would definately recommend these guys!

Quality
5/5
Service
5/5
Value
5/5
Reply from Solar Flow 10 Sep 2019

Thanks James for the excellent review! Next step - battery storage! Alex and team at Solar Flow

DM
duncanm700 12 Jun 2019 1 review · 400 points

Solar Flow did a great job on our Solar System, from initial phone consult; 2 x site visits; 2 x days of installation; and great communications throughout the process

Quality
5/5
Service
5/5
Value
5/5
JB
f576a803 25 Apr 2019 1 review · 400 points

Solar Flow provided quality workmanship, were patient with our many questions, and extremely helpful with the documentation required. Their attention to detail was outstanding. Alex, Tim and Angus were professional and friendly in every aspect of their work. Along with solar panels we also had installed a Sanden hot water system.

Quality
5/5
Service
5/5
Value
5/5
RP
ryan-p735 08 Mar 2019 1 review · 400 points

I am very happy with our solar installation. Alex, Tim and Angus make a great team. I liked that they did site visits prior to the install. They answered all of my enquiries promptly, nothing seemed like too much trouble. I have asked them to quote another install for me at different location. I’m looking forward to doing business with them again.

Quality
5/5
Service
5/5
Value
5/5
Reply from Solar Flow 08 Mar 2019

Thanks Ryan for the brilliant feedback, and we look forward to helping you again to get solar!

NE
nathane50 21 Feb 2019 1 review · 400 points

Excellent service and trustworthy professionals.

My new Sanden hot water system was installed on the pre-arranged day with the old unt taken away and the new unit neatly put in place.

Every interaction has been positive and I’m confident that if I need to call for help or information, the team would assist without hesitation.

Quality
5/5
Service
5/5
Value
5/5
Reply from Solar Flow 21 Feb 2019

Thanks Nathan, enjoy your new efficient hot water system!

BR
bridget-r 12 Feb 2019 1 review · 400 points

Efficient, knowledgeable, local, communicative, prompt...

Quality
5/5
Service
5/5
Value
5/5
Reply from Solar Flow 14 Feb 2019

Thanks Bridget, please let me know if we can help in the future - Alex

AR
adrianr299 08 Feb 2019 1 review · 400 points

Installation of heat pump done efficiently, tidily and to our wishes. Within two hours the new 300 litre tank of cold water was heated enough to have a hot shower, by our solar power.

Quality
5/5
Service
5/5
Value
5/5
CP
cathy-p 20 Dec 2018 1 review · 400 points

Our old gas hot water system broke and Tim organised for a new solar system within days-his team was friendly and reliable and Tim answered any questions we had as well as providing extra advice on questions we had about solar panels. Great service.

Quality
5/5
Service
5/5
Value
5/5
SB
soniab180 27 Nov 2018 1 review · 600 points

Alex and his team were first class. We live in an apartment so the installation was complex but handled with perfection.

Quality
5/5
Service
5/5
Value
5/5
Reply from Solar Flow 27 Nov 2018

Hi Sonia, thanks for the great review, glad you're enjoying your new heat pump!

BI
beni900 31 Oct 2018 1 review · 600 points

Tim was well informed and provided me with considered advice about heatpumps.
Installation was prompt and no fuss.

Friendly, trustworthy and professional service at a good price.

Quality
5/5
Service
5/5
Value
5/5
AF
adrienf 22 Oct 2018 1 review · 600 points

Professional approach and workmanship. Alex is very knowledgeable. All work completed on time, very neat installation and all rubbish removed. Quality product.
Highly recommend Solar Flow.

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $4800.00

Reply from Solar Flow 25 Oct 2018

Thanks Adrien for your feedback!

AS
arthurs438 26 Sep 2018 1 review · 400 points

The Company sent their rep to quote very promptly. He was very good at assessing the situation for installation of the heat pump hot water service with regards to location,etc. we were able to discuss all matters to our mutual benefit.
Also Solar flow's quotation for the work came in cheaper than another quote.
Installation of the system was quick and efficient with no hitches.

Quality
5/5
Service
5/5
Value
4/5
Reply from Solar Flow 26 Sep 2018

Thanks Arthur for the review. Cheers, Alex

TW
tomw545 12 Sep 2018 1 review · 400 points

Alex was very helpful and went above and beyond what could be expected to accomodate our project. Highly recommend.

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $4000

Reply from Solar Flow 12 Sep 2018

Thanks Tom, hope the rest of the renos go smoothly!

SC
simonc150 28 Aug 2018 1 review · 400 points

Solar Flow installed a Sanden Heat Pump for us. They provide a competitive price, were very flexible and efficient. Very pleased with their service and the system.

Quality
5/5
Service
5/5
Value
5/5
NK
nickk156 27 Aug 2018 1 review · 400 points

Alex knows his stuff and was great to deal with. Prompt service, quality install. Was always available for advice / progress checks.
Our home was a new build and they worked in with our builder well. Some initial teething problems (sediment in the lines) quickly sorted.

Quality
5/5
Service
5/5
Value
5/5
Anonymous 27 Aug 2018

Excellent customer service, clear communication and very quick to respond. I liked that we could have a temporary water heater installed while we waited if the new water heater there workmanship was good and all rubish was removed.
Anita

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $4300

Reply from Solar Flow 27 Aug 2018

Thanks Anita for the feedback. Happy to solve your hot water problem!

SF
sebastianf391 30 Jul 2018 1 review · 600 points

Had a hot water heat-pump installed. Very helpful, professional, accomodating and efficient & the heat-pump works really well, very pleased.

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $4500

Reply from Solar Flow 02 Aug 2018

Thanks Sebastian for the review, and happy to hear you're enjoying your new hot water!

MT
mollyt247 22 Jun 2018 1 review · 400 points

Our very old gas hot water system was leaking. Alex and Tim were able to organise installation of new heat pump system within 2 days. An added bonus is that the pressure in our shower and kitchen sink has increased. Very happy customer here!

Quality
5/5
Service
5/5
Value
5/5
Reply from Solar Flow 27 Aug 2018

Very happy we could assist Molly and thank you for feedback!

SM
stephenm864 15 Jun 2018 1 review · 400 points

Old Hot water heater died just before a long weekend. Tim and team had a new heat pump installed next day so we weren't without hotwater for the weekend. New Sanden Heat Pump is consuming less than 4Kwh/day compared to 12Kwh/day for the old one! Expect a realistic payback to be around 5 years and Sanden comes with a nice long warranty.

Tim and Alex have been fantastic with their knowledge and helpful approach and had regular communication with them during the job and even after installation of the unit.

They also removed the old unit as part of their great service.

Thanks guy's!

Quality
5/5
Service
5/5
Value
4/5
Reply from Solar Flow 22 Jun 2018

Hi Stephen, Thanks for the feedback. Cheers, Tim

TC
tonyc710 25 Mar 2018 1 review · 400 points

Alex at Solar Flow is passionate about what he does and has very good knowledge about all the products in the market. Good communication and turned up on the day of the install and did a great job. I will happily recommend them.

Quality
5/5
Service
5/5
Value
5/5
RB
ronb590 23 Jan 2018 1 review · 600 points

The service from Alex from the first contact ,to the quote and installation was first class They arrived on time on the agreed day, decommissioned our old system and completed whole job in a few hours. We are running the system from Solar panels on our roof. The system is so quiet we can't tell if it operating unless we check for air flow from the fan in the pump unit.

Quality
5/5
Service
5/5
Value
5/5
BN
benn708 20 Jan 2018 1 review · 400 points

Outstanding installation of my Sanden Heat Pump HWS. Highly recommend these guys - they removed and recycled my old system too. Great service, super fast and easy to deal with.

Quality
5/5
Service
5/5
Value
5/5
Reply from Solar Flow 23 Jan 2018

Hi Ben, thanks for the feedback and we are glad you are enjoying your Sanden unit. Cheers Tim

BN
briann943 01 Dec 2017 1 review · 600 points

We enquired about the Sanden Heat Pump Hot Water system online, and Alex from Solar Flow sent us a quote to remove our existing Instant gas hot water service and install a Sanden Heat Pump System.
Alex and his tradesmen arrived on time, removed our old gas system and installed the new heat pump system neatly, and efficiently, even taking away all the rubbish, leaving a clean work area.
We would recommend Solar Flow to others looking for a great job at a reasonable price.
Brian and Gail Newberry Berwick.

Quality
5/5
Service
5/5
Value
5/5
MP
mickp204 27 Oct 2017 1 review · 400 points

Tim from Solar Flow arranged everything from estimate and quote to installation and even turned up to help with the installation. It means so much more when you can meet the company boss face to face and assures that you'll get a great service. Everything was easy and I'd recommend Solar Flow to anyone.

Quality
4/5
Service
5/5
Value
5/5
BV
besselv 26 Oct 2017 1 review · 400 points

Bessel

Wow what can I say. Service and communication excellent Tim delivered on all fronts. Every step of the way as promised.
Rebate process finalised within a week. I can highly recommend Tim and his crew.

Quality
5/5
Service
5/5
Value
5/5
Reply from Solar Flow 26 Oct 2017

Thanks for the great feedback.

JP
johnp124 13 Sep 2017 2 reviews · 600 points

Very impressed with the service - everything was completed exactly as quoted, excellent result. Very happy with the whole transaction. Highly recommended.

Quality
5/5
Service
5/5
Value
5/5

Approximate cost: $4000

Reply from Solar Flow 15 Sep 2017

Thanks for the feedback John. Regards, The Solar Flow Team

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