Sam turned up today to change the screen door lock at my favourite auntie’s house. On time, affable, did the job quickly and efficiently. No complaints from us! Explained what he had done and why. A very pleasant guy to deal with. Thanks Sam!

Here is a copy of a letter I sent to Southbound Locksmiths after Peter rescued me when I had jammed the keys in the door of my Land Rover and locked them inside at Carrickalinga.
"Hi Peter,
as I said on the day, I would like to offer you a few written words in appreciation for a service that ticked all the boxes for me.
It's not every day I pay out and feel I really was treated in a genuinely professional, respectful, confident and generous manner. My situation was complex with a sophisticated locking mechanism engaged under unusual circumstances, requiring also your travelling a good half hour each way to attend. Before asking your advice I'd obtained RAA Roadside assistance and phoned several locksmiths either unavailable or uncertain about their competence in this situation. Several suggested breaking a window. Your readiness to assist in a holiday weekend, taking calls at night, patiently and helpfully discussing my situation and taking genuine interest, delivering a prompt response, precise technical expertise, an extremely professional attitude, impeccable presentation and manners motivates me to drop you a line in appreciation, which I would be more than happy for you to refer to in promoting your service.
thankyou once again."

Approximate cost: $100

I rang Southbound Locksmiths when I got locked out on a Sunday Morning. Peter answered the phone straight away and was here in about 15 minutes. And he had the door open, with no damage, in under 5 minutes. Best of all they were cheaper than another locksmith I called.