I went to review the new RAV4 hybrid and despite the car park being chockers the staff were lacking. The receptionist was friendly as will filled out a form and directed us to a seat. After perhaps 10 mins a sales guy came out. He was apologetic for the wait and directed us to a RAV4. He seemed a bit disinterested as I asked questions about the car (price, engine, hybrid Vs petrol etc-), then when I tried to discuss a trade he gave me a low ball price and said they weren't really interested in trade ins. Then he bolted without giving us a card. I felt 'valued' as a customer (not). Don't think I'll be back.

Approximate cost: $50000

The service advisor Casey Austin at 1310 Logan Road Mt Gravatt Qld 4122 has been so professional, kind and helpful when servicing my car. Casey has gone far beyond my expectations. A big thank to Casey and her manager Vincent Sachs.

Last Thursday 17th March 2022,
I spoke to Vince the new store Manager about a few queries I had. I told him about the recent paint job I had which didn’t go to plan and he was very empathetic and helped me out. He answered all my questions and he went above & beyond to help me and I couldn’t thank him enough. I will definitely recommend him and his store to anyone who is looking for another vehicle.
David

Congratulations Southside Toyota!!!
From the moment I arrived yesterday the 12/3/21 , I experienced absolute Professional service ,especially from my Salesman,Brady...who went above and beyond his duties!
Immaculate presentation all round. The team weren’t pushy for a sale, they just made me feel relaxed and not pressured in any way. All the team explained everything in detail to me when I had made my decision. I highly recommend this outstanding Dealership. Thanks Guy’s. Sandra Sheehan.

We had purchased a Toyato Yaris in March and i regularly service the car. I had a puncture in one tyre so i decided to replace to front pair and get a wheel alignment at the same time whilst i was getting my regular service. When they asked if there was anything of concern i told them the steering wheel was tilted. At first they told me the car would be ready at noon then later call to tell me it wouldn't be ready till 4pm. When i went to pick up the car i needed to go pick up my gf from work. Later i realised that the steering was still pulling a bit to the left and the steering wheel had not been aligned. I called back to see if i could get that fitted a lady told me i can drop by anytime as it was a quick fix. I only get 1 weekday off a month so i asked them if i needed to book in which case she said a firm NO. At the end of the month which was my day off I went to take the car in, a gentlemen greeted me and told me I had to book as they were too busy to fix the problem. I told them what the lady had told me but they did not seem to care.

Approximate cost: $120