I went to review the new RAV4 hybrid and despite the car park being chockers the staff were lacking. The receptionist was friendly as will filled out a form and directed us to a seat. After perhaps 10 mins a sales guy came out. He was apologetic for the wait and directed us to a RAV4. He seemed a bit disinterested as I asked questions about the car (price, engine, hybrid Vs petrol etc-), then when I tried to discuss a trade he gave me a low ball price and said they weren't really interested in trade ins. Then he bolted without giving us a card. I felt 'valued' as a customer (not). Don't think I'll be back.

Approximate cost: $50000