SP Salon does not allow negative reviews on the My Local Salon Website through which clients can book online. I have given this salon every chance, having availed myself of their services for a year before I finally decided they were not worthwhile. I will not get into the subjective matters of dissatisfaction with cut or colour, but restrict my reasons to their pressure selling of products, particularly Olaplex. On the last occasion (my final visit) I was questioned as to whether I was on any medication. The sole purpose of this questioning was to pressure sell Olaplex. This was unforgivably intrusive and informed my decision not to return to SP Salon. Though My Local Salon published all of my positive reviews, they did not publish that sole negative review. Notably, all the reviews for SP Salon on My Local Salon are positive.

Update 7/11/17. Here is SP Salon's private response sent as a comment:

"Hello Susan its sad the you have to go to this extreme , we feel your comments are untrue and unjust. In over 10 years in buisness we have never had a client react like this . My local salon does post positive/ negative reviews they are positive for a reason.. Sp Salon "

Their private response is quite a contrast to their public response.

I note also the addition of two new beaming reviews of SP Salon one day after my negative review. The user name of one reviewer bears a striking resemblance to one of their staff.

I state again that SP Salon courted my rating and review. They have published every positive rating/review. They have not published the negative rating and review.

I have been having my hair cut and coloured by Kath for the past couple of years and she is fantastic. She always does exactly what you want and gives great advise with what suits your face and colourings. All of the staff at SP salon are professional and a lot of fun. It feels like a little community in the salon! Highly recommended!!

I followed Kath from Cirque because of her exceptional cutting and colouring skills. Kath really listens to your needs and offers her expert advice to ensure you get the best possible result. She makes going to the hairdresser's lots of fun and you can be sure of 100% satisfaction every time! Indeed, all the staff at SP are friendly, caring, highly skilled and completely professional.

Had an absolute delightful experience! Great hair wash, friendly service, and excellent products! I especially loved that they use organic colours!!
Would highly recommended.

My association with SP Salon and the remarkable Suzanne goes back nearly 9 years and my children and I have been very regular clients during that time. Running like clockwork and giving her clients 100% on every level. They are very professional, accommodating, caring and friendly.
Most importantly SP Salon is up with the best of the latest and greatest in hairdressing. Brilliant!

I followed the lovely Katherine to SP Salon. I wouldn't have followed her if I didn't trust her judgement & skill. The salon is cosy, the rapport of the staff is recognisable & their personalities infectious. Love, love, love coming in.

Katherine Duggan is the best hairdresser I've ever known. I love the way she keeps my hair in shape, and she is truly a master with colouring - I am so lucky to have found her. And the move to SP Salon in Malvern East has been great.

I have been going to hairdresser Katherine Duggan for 2 years now and love her honesty, professionalism, skills and hilarious personality. She always gives me great realistic advice about what my hair is capable of and i leave SP Salon feeling great. Please never leave or i will have to come find you!!!

I followed my wonderful hairdresser, Katherine, to this friendly and professional salon. I travel from the Dandenongs to see Katherine because of her fabulous skills and creativity with styling my thick unruly hair. I am so grateful for Katherine's expertise and patience at styling my hair so it has always looked amazing and was easy to manage over the last couple of years of growing it. The time I spend with Katherine is always fun and is topped off by feeling like a million dollars on leaving the salon!

I followed my fabulous hairdresser from Cirque to SP Salon. Not only is Katherine warm and friendly, but she does an amazing job with my hair which really has a mind of its own. I never fail to get lots of compliments when I've had my hair done. Highly recommended!