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Sparadise Day Spa & Hair Salon

3.7
based on 37 reviews

37 reviews about Sparadise Day Spa & Hair Salon

verified email - 16 Jun 2011

Unable to make a booking due to too many Deals.com. No customer service because they cant be contacted by phone. 5 months and still no resolution. I have requested a refund. Some reveiws ask why people get so irate when they only pay $69. Well when you pay $69 and you receive NOTHING, then that is cause for concern.

Approximate cost: $69

verified email - 03 Jun 2011

I had a Scoopon and had immense difficulty getting an appointment.Apparently they had a massive response and were exceeding their capacity.At one time I had booked the appointment on phone, went there to find out that it wasn't actually recorded.They also prioritize their full price customers.There were a couple of Scoopon customers who had walked in there to complain about appointments. When I finally received my spa services,I was absolutely pleased with the quality.The massage,exfoliation and hair treatment were the best I had ever had.Products used smelled amazing.I was compensated with a free mini pedicure as well which included a nice soak and scrub.The hair treatment left my hair soft and silky for days.I had never felt so relaxed and pampered in any other spa.Stone massage was ultimate TLC.My therapist was friendly and caring.However they don't provide complimentary shampoo with the treatment which in my opinion can definitely add value.My service was finished with a light snack and offer to purchase the same voucher on the spot.I reckon they need to assess their capacity and busy periods when offering discount vouchers in order to avoid inconvenienced and angry customers.

Approximate cost: $60

shirleys4 12 Aug 2011

It is good to hear that you are pleased with the service when you finally received the spa services. I bought 2 spreet vouchers, gave one to a friend. I have been trying to get an appointment for more than 2 weeks now, and am finding it extremely frustrating.I sent an email requesting for an appointment, left 3 voice messages to be called back, even spoke to someone on the phone who told me that she can't help me with the appointment but will get someone to ring me back. All these happened over more than 2 weeks but I did not get any call back/ reply. I've finally written a complain email before I got a reply in email. I requested for Saturday / late evening appointments and also said that if they are full, please call me so that we can fix an appointment without having emails going through and fro, each one taking days. Still didn't get a call but a reply saying that those times I requested are not available in Rivervale but gave me the Canning Vale number to try. When I rang the number, it's again straight to voicemail. I just wished that someone could just pick up the phone and ring me to tell me what the available times are as my experience so far is giving me the impression that they have oversold the vouchers and are avoiding promotional customers by trying to push them out as long as possible till their voucher expires. All I wanted was basic courtesy of calling me back after all the messages that I've left. I am now so embarassed that I gave the other voucher away. I am just hoping that my friend gets a better experience booking her appointment than what I'm experiencing now.

robbo007 04 Sep 2012

Immense difficulties to get reservation ?? I never got one and called and left about 30+ messages. Ripp off shop this is on the vouchers !!

verified email - 08 Feb 2011

Lovely ambience at this day spa, the massage treatment was just great - the therapist made sure it was at the 'strength' that suited and all the products used smelt wonderful and felt great. Really blissful experience.

Approximate cost: $100

Anonymous
29 Jan 2011

I had many treatments before. This is the first time I visited this establishment and I must say I felt at ease and relaxed straight away. The treatment was wonderful, I wished it'd never end. thank you, and I will be back.

Anonymous
verified email - 23 Jan 2011

A great place - with AMAZING customer service - the staff were the BEST I HAVE EVER come across.....I am a new regular for sure!

Approximate cost: $Voucher

21 Jan 2011

Used a zoupon voucher for a hair treatment and was most impressed with the service and quality of work.

Anonymous
verified email - 19 Jan 2011

Great Service and always with a smile. You walk away feeling great. There has been been many promotions, therefore it is hard to get appointments for full-priced paying customers though.

Approximate cost: $30

verified email - 30 Dec 2010

thanks to these previous reviews only i came to know about this sparadise and went there. wow, really the experience i had is marvelous , i felt like total boost . i strongly recommends to all

verified email - 21 Dec 2010

The staff made you feel at home and it was all very personalized so they made you feel spoiled and completely pampered. It is obvious that they are all very passionate about what they do, and their expertise and quality is consistently demonstrated throughout their spa treatments. Complete bliss! I have never been more relaxed. Great atmosphere and a great spa go to when ever you feel the desire to put up your feet and have someone take care of you.

verified email - 14 Dec 2010

Felt well looked after and the atmosphere was very nice - and I liked the results which is the most important thing - will go back and will ask for Sarah again

Approximate cost: $124

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