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Sparadise Day Spa & Hair Salon

3.7
based on 37 reviews

37 reviews about Sparadise Day Spa & Hair Salon

verified email - 08 Feb 2013

What a joke this business is. My husband gave me a voucher after a recent serious illness and hospital stay, such a darling, but to this day i have absolutely no call back from this business, despite repeated phone call several times a day and messages on that blasted machine and emails sent over the past few months. The voucher is now close to expiry. I rang the fitness centre that the Canninvale store is located in, only to be told they are closed and that they get calls like this every day. And there is no re-open date. So frustrating. My husband keeps asking if i am going to use my voucher, but i dont have the heart to tell him he has been jipped. If an employee or the owner of Sparadise Canningvale or Rivervale is reading this, please contact your customers when they leave a message...its only good business, and of course it is polite.

Approximate cost: $TOO MUCH

katnina 19 May 2013

Update. Found out that they have reopened so I sent them an email and left a message asking if they would still be able to honour a now out of date gift voucher. As of 19.5.13 no contact.

verified email - 07 Sep 2012

My friend gave me a voucher for 3 hours pampering at Sparadise. Since it was more convenient for me to book at the Rivervale branch it tried at first to get an appointment for treatment there but week after week my calls were not returned and no one EVER took a call. So I tried to place a booking for Canning Vale and that did not work either. I have read the reviews for Sparadise Rivervale and also Sparadise Canning Vale and unfortunately must agree with the most negative ones only. This was not accidential, this was intentiona (I believe)l.

View all 5 comments
1001011 12 Oct 2012

Yes they rip people off, the sell you a voucher then dont answer the phone or emails. This has happened to both me and friends. AVOID this company

Tjokorda - As they say in business better to be talked about than not .. Would love to meet with you and find out who you really are????

peterb29 17 Nov 2012

I find the responses of the business owner weak and not convincing. It cannot be that the many people who complain are all lying !

verified email - 04 Sep 2012

I am a fly in / fly our mining man. When my mate got me one of those vouchers close to the domestiv airport from where I fly I was all impressed: 3 hours of muscle relaxing treatment and pampering an all. Unfortunately when I tried to cash in on my voucher the situation changed: before I came into town and every time when I was in town I tried to get an appointment and none of my phone calls were answered and none of my messages left were returned. What a ripp off mob this.

1001011 04 Sep 2012

I have had the exact same experience with them as you. They let you buy a voucher then you cant get an appointment as they do not answer the phone or return emails. I am reporting them to the ACCC

robbo007 05 Sep 2012

So we're not the only ones. good to know. How many others ??

verified email - 04 Sep 2012

I got a voucher for a spledid 3 hour pamper treatment and was REALLY looking forward to get it. Unfortunately I was unable to make a booking. None of my many phone calls were ever taken OR RETURNED regardless of the many messages I left. I simply gave up. wish now I would have driven to the shop and made a fuss but could not be bothered and should not have to be ! I have read other member's reviews for both Sparadise Rivervale and Canning Vale and I wonder why this business has a 5/5 star rating for Rivervale and a 3/5 star rating for Canning Vale when they are one business with two outlets. I NEVER GOT A RESPONSE OR RESERVATION FROM EITHER. NOT HAPPY !!!!!!!!!!!

Approximate cost: $minus 2 million :)

peterb29 04 Sep 2012

Ha. I'll leave a review in a minute. Rob and are friends and have been burned the very same way.

peterb29 04 Sep 2012

Completely agree with your review. I think they are a 'rip off mob' !

1001011 04 Sep 2012

I have had the exact same experience with them as you. They let you buy a voucher then you cant get an appointment as they do not answer the phone or return emails. I am reporting them to the ACCC

Anonymous
verified email - 11 Aug 2012

First of all I never write reviews but I feel so strongly about this business as I have never come across one as bad. They do not answer the phone, they do not return messages or emails so I had to loose my money on my voucher for pre-paid treatments. I am going to take this further with ACCC.

20 Jun 2012

My sister Chris and I had an appointment today, loved everything Amber is gorgeous, she know what suits you and will make you look great and we loved the experience, we found everyone so nice and helpful. looking forward to our next visit, also I never had any problem contacting the salon by phone or email, in fact Amber call me back just to confirm our appointment and the next one. big thankyou see you next month Amber. PS. Ryan is also so sweet.

AngieSandy 29 Oct 2012

this user seems to have written only 1 review so far on WOMO. speaks for itself. up to you to decide if its fake or not!! :)

Hi Chris and Marg appreciate you taking the time to post on womo. Looking forward to welcome you soon after our renovation are completed.

verified email - 02 Feb 2012

I purchased a voucher to get 2 cuts and colours at Sparadise after reading the great reviews but have to say I am VERY disappointed in their service. Contrary to other reports I am having great difficulty making an appointment, emailed them 24 November to make an appointment and have been following up every couple of weeks since, finally got a response on 11 January advising they were busy for the next 3 weekends but please advise when I wanted an appointment after that, now the week before my requested appointment I follow up again as I never received any confirmation to be told I have been booked in for a completely different time to what I requested, after I asked for it to be moved, again no response. WAY TOO HARD to get an appointment!!!

selena 05 Feb 2012

After deciding it was too hard to move my appointment with Sparadise I rearranged another appointment to keep my one with Sparadise. Must say I am glad I did as the service I received was great. Ryan did a great cut and colour for me. Also made my follow up appointment while I was in the salon to avoid further confusion with my next booking.

Anonymous
verified email - 31 Aug 2011

I have had such a lousy time trying to book an appointment for a service i have already paid for at Sparadise. It's more than frustrating and a waste of my time. A lot more consideration for customers is needed. All i have heard is excuses and a woe is me attitude.

verified email - 28 Jul 2011

I cant even get through to this business to try and make an appointment - i try and phone every single day, phone just rings out or is diverted to a message bank that is full, so you cant even leave a message - could someone pls pls pls answer the phone so i can make an appointment

mrsc1 18 Aug 2011

I opted to let the salon contact me before posting this review, i got an immediate email response asking when id like my appointment, i responded and NEVER heard back again !!!!!

robbo007 04 Sep 2012

So true. I was unabele to obtain reservations at all. This is ripp off when you sell so many vouchers so that you cannot redeem them all !

1001011 04 Sep 2012

I have had the exact same experience with them as you. They let you buy a voucher then you cant get an appointment as they do not answer the phone or return emails. I am reporting them to the ACCC

verified email - 14 Jul 2011

absolute luxury, like a little slice of paradise. Had a super relaxing massage, staff were amazing, have created such a beautiful atmosphere. cant wait to go back!

Approximate cost: $80

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