I went in for a straight pair of reading glasses and was talked into having bifocals - which I did need and I do like. However the extra price wasn't really explained to me and I didn't really like their choice of frames. I ended up with 2 pairs of glasses with very plain frames for more than double what I expected to pay (according to their ad). Since then, one of the pairs has become so scratched they are unusable. This is probably due to my rough treatment of the glasses - but I still feel like I was dudded! They also asked permission to do a test on my eyes that involved blasting a short burst of air into them. I didn't know this was coming and got a real shock! I felt the optometrist was laughing at me and when I didn't want to proceed with the test (which was optional) he was quite grumpy.