Since I have started dealing with Ben, the experience has been great. He is responsive, professional and keeps on top of everything. Great work Ben!

Very happy to be working with Daniel, my OC Manager. He and his team are doing an excellent job and it's great to be working with Strata Plan. Highly recommend!

This is a review of two specific staff who managed a building I lived in.

Luis and Robin have both provided us an excellent level of support and help during our time living in the building. Whenever we have had an issue or question they made themselves available immediately to assist.

I can think of numerous occasions they went above and beyond to help us;

- The mail is always sorted on the front desk, in order of apartment number by Robin. Instead of having to go to the post office all our parcels are carefully laid out on the front desk.
- Luis intercepted a passport delivery to make sure that it got to us safely. On a different occasion he helped one of my friends surprise me with a birthday present.
- Robin and Luis helped us at the end of our lease by making wall filler, paint and sandpaper available to us. They also provided helpful advice/recommendations to get our bond back.
- Since the hotel staff left, Luis and Robin now work in the lobby - this has made them even more accessible, but also now the lobby is more pleasant to be in as they say hello/goodbye and have friendly chats with the residents.
- Luis always answers his phone/email, even at what I would consider not business hours.
- I have often seen Robin still working after dark, again during what I would consider not business hours.

Every time I see them they seem to be busy, but still, find the time to say hello to us. I hope their hard work is recognised because they really made this building a nicer place to live.

I highly recommend StrataPlan due to their efficient and easy to communicate team who have helped our committee greatly throughout this global pandemic. I appreciate the difficult conditions that your team are currently facing throughout this difficult circumstances and I am very grateful for your passionate work ethic and above industry average quality of work. Sincerely, Aaron D

I am an owner in a body corporate that has switched to Strata Plan 6 months ago. The service, and response by our manager has been great. They helped us resolve outstanding issues that previous OC managers have left unattended. Highly recommended.

Best in the business. Highly recommended.

Happy with their service. Whenever i have a problem, i know it will be taken care of by Strata Plan.

I do not recommend using Strata Plan for building management or associating your company with this business. They provide an unprofessional/unreliable service and act in an unethical manner. In my experience they put in place a number of building managers at our building (appointed by them not the owners corporation) with very little training who were very unresponsive / unreliable. Strataplan did very little (if anything) to rectify these issues with the building manager (and because they were appointed by Strata Plan there was very little that the owners could do – a clear conflict of interest in my opinion). Strata Plan, as an owners corporation manager, also failed to complete simple duties such as paying electricity bills for common areas on time, paying rubbish collectors on time or ensuring that contracts for services were reviewed / renewed prior to their expired. We also had serious issues with Strata Plan completing agreed tasks that were set for them (on time or at all), such as investigating / seeking to rectify known building issues or defects – some of which were left unattended for over a year after being raised. It became clear that Strata Plan was not, in my opinion, advocating for owners in relation to building defects effectively was very concerning (either dismissing defects or taking the side of the builder / developer). Finally, when these issues were raised, they were either dismissed and / or Strata Plan would act in a threatening / bullying way.