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8:00 AM - 5:00 PM
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Just had our roof painted and guttering done by strongguard fantastic job joel went above and beyond to get the job done the guys were such hard workers and a credit to the company joel joel he's our man if he cant do it nobody can
I highly recommend Strongguard Guttering. Joel provided a competitive quote for replacing all the guttering, explained the process and followed up after the job was completed. The guys were professional and did a great job.
Our old tiled roof had been leaking for 6 years and no one had been able to fix it. We contacted Strongguard and asked for an honest appraisal. Tim gave us some excellent advice and we decided to get a Colorbond roof after being given a competitive quote. This company is very professional and well organised. Warren ordered the materials and Jessie and Kelly completed the work. There was an issue with some previously damaged beams in the roof so Warren organised a carpenter to come immediately and there were no holdups. Not only do we have a fantastic new roof, we have Peace of Mind knowing that it won’t leak again. We highly recommend this company.
Thank you. We appreciate your positive review and are pleased you are happy with the work carried out and service provided by our our staff.
Thank Warren for fair quote and to Jim and Scot who done the job.I do not think you could find a better team as Jim and Scot they should get work team of the year From Strongguard.
We needed a new roof on our investment property so price was a consideration and as there quote was very competitive they got the job and we could not be more impressed. David was very professional and his team did an excellent job and as a tradesman myself could not fault their workmanship.
Would definitely recommend them for any roofing jobs.
What should have been a 4 day job took over 1 month. They damaged our property in multiple places and took weeks to remove the asbestos and rubbish. They came out twice to quote, and still got their measurements wrong, causing further delays. We found a large piece of asbestos (30cm x 10cm) in our yard, where our 8 year old son plays; they also scraped asbestos down the side of the house, leaving residue. The initial team did such a bad job, they had to get another team out to repair the mistakes and finish the remaining half of the job. This team made out they were doing us a big favour because they had to drive from Brisbane and one of them even told me he would rather be at home cuddling his wife? It has been a stressful, upsetting, expensive experience for a mediocre job. There are other roofing companies - I suggest you call them before contacting Strongguard.
Hi Adrienne,
Thank you for your public feedback, as it gives me the chance to let people know the facts.
You are correct in stating that the job took longer than expected. The week we started we were experiencing extremely hot weather, and one of our crew was off sick and unable to work, leaving the guys on-site shorthanded.
Your lack of understanding of the process, your haste to criticize unfinished work and your extremely emotional responses delayed us in being able to get the job done quickly. To placate you we organized another team to complete the work, and it was you who said we dont mind waiting for the best guys to do the work. As you will understand, we had other jobs in process, so as soon as possible we had a new team on-site to finish the job to a standard you would be happy with.
The fact that I had to come out to quote twice was because you had extra work that you wanted pricing on, so a second trip had to be made. The measurement that was wrong was something we could not know until part of the roof flashing was taken off, and we realized we needed an extra 50mm length to the sheet.
The incorrect metal sheets were left on-site until the end of the job when we did our final clean up. To say the asbestos was left on-site for weeks is just plain incorrect.
There was some minor damage to the ceiling, (which can happen when replacing roofs), a small hole was made in the cornice by our team. The main issue was the ceiling sheets releasing from the trusses, which was the result of a very poorly built extension with minimal bracing and support, so that when the roof was removed, the timbers moved, and the ceiling sagged. Even though we felt it was not a fault of our team, we had the ceiling re-screwed up and painted at no extra cost.
We do try our best to make every job run smoothly, with as little inconvenience to our customers as is possible. The clear majority of our customers understand this and appreciate our efforts. You have ended up with a well-constructed roof and gutter job at the quoted price, with all the associated asbestos clearance certificates, engineering approval and warranties. I would not call that unprofessional or irresponsible.
Enjoy your day.
David Batt
Director.
I beg to differ David. We had several other trades teams at our home during this time frame who completed their works in a professional and timely manner. Strongguard is the only business we had issues with. We wish to leave this negative experience behind us and so I will not waste further time replying to your response. I have told the truth so it is up to others to decide whether or not to use Strongguard, or not.
Very professional outfit from providing a quotation, to cleanup at the finish.
Good communication on the scope of work and progress.
Excellent Job on completion.
Firstly the office staff were intelligent, efficient and pleasant. Then the job was finished on time, looks good and has withstood two very heavy downpours. A pleasant experience all round.
We recently had new gutters and down-pipes with Leaf Eaters installed. All aspects of this job were handled very professionally including the quote and recommendations from Paul, and the installation completed professionally on time. After the first summer storm the Leaf Eaters have worked perfectly to keep the gutters clean. Would have no hesitation to use this company again for future roof or guttering jobs.
Excellent Service. Prompt and efficient. Would highly recommend this company for any future roof repairs to my property
Strongguard's representative Paul was great in coordinating his staff and providing updates on when work work would commence. This included the replacement of guttering, gutterguard, some carpentry and painting. It is so much easier when you can rely on people to do what they say, when they say. I would recommend to other people, in particular women who wan to know the are getting great service and realistic pricing.
They are professional service team, quick response, well organising work plan, giving professional advice.
The service delivery was of a high quality. Technical knowledge was very good. Queries were thoroughly covered. Would highly recommend Safeguard.
Approximate cost: $5800
Quoted Scope of Works was professionally delivered in a timely manner. No issues at all with this company. Would recommend.
It all started well, good communication and job was done in time and without a fuss. Only later, when we removed the ceiling and internal wall sheeting, we could see where the workers cut corners. To the company credit, they come back and did repaired it. However, it should not of happened in the first place.
Very professional company!
Excellent customer communication and explanation throughout job! Would definitely use Strongguard again.
The Director David, came and priced the job himself and explained the steps involved clearly. He has an excellent team from the office through to the team on the ground. I thoroughly recommend them!
Regards,
Andrew
They use good quality materials and install it well. The only problem we had was some rain in through the ceiling twice overnight when they were part-way through the job. But they took care to leave things pretty watertight over the weekend when heavy rain was expected.
Approximate cost: $2100
Had 4 quotes regarding reroofing, Strongguard was the dearest
But after reading other people reviews, we decided to go ahead with them anyway. No regrets here, Professional and job done right, Yes I recommend Strongguard.
We've used Strongguard a few times (including replacing 2 asbestos roofs) and found them easy to work with, great end product, and are very happy to recommend them.
Thanks Fiona, see you next roof :)
Excellent service, great people and product, arrived on time, left no mess, pleasure to deal with. Happy to recommend to anyone
Thanks Giovanna
I am very happy with the service provided by both Tim and Ray. I have used Strongguard before for minor repairs and they were the only choice for refurbishing my roof this time. From my initial contact via the website to completion of works was 5 business days. I would highly recommend their services to all my friends and family.
Approximate cost: $4500
Excellent Jeanette! Thank you
Really happy with the service, price and the final job.
I will be recommending you to my friends.
Thanks
Approximate cost: $4000
Cheers Terry
Thanks, I've just paid the invoice and wanted to say that the roof looks fab and also how great everyone at Strongguard is to work with.
Even roofers - loved their karaoke in the mornings :) Will definitely recommend you to others.
Thanks again
Please pass on my thanks to both Tim and Ray(roofer) on their fantastic service with our job.
Thanks again
Thanks Lisa, we'll let Ray & Tim know :)
Please pass on our most sincere thanks to Warren, he is amazing. We will certainly be recommending Strongguard to anyone who enquires.
We'll let Warren know, thanks Alison
Could not recommend these guys highly enough.
Right from the first contact with Tim through to meeting Ray and his son was a pleasure.
This company is a rare breed as they actually arrive on time on the day they say they will, do what they said they would and leave everything they way they found it. There was no mess anywhere. It was great going to work with a crappy roof and returning to a new one.
You did a great job guys and I will and have told a heap of people about your professional approach to your customers and your workmanship already.
Thanks again Strongguard
Thanks Michelle!
I wanted to tell you we were very happy with your company. Ray was simply great! He explained all the procedure to all, and was extremely efficient. We were particularly impressed with the amount of care he took to give us a clean and quality finished job.
Have a great day,
Thanks for the kind review Shiran!
Amazing people. I am so grateful for the awesome job Strongguard did on my gutter. Brilliant, very professional, on time and extremely competitive quotation. A+++++++++ Thanks again Tim, Rachid and Bianca.
Thanks for the review Karla!