Went into their store looking for oil for my dad's car. Had no idea what to get. Stood at their wall of oil for a while, with my four children various staff passed by chatting to each other. None offered assistance so I had to ring my husband for advise.
Approximate cost: $27
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I would have lodged a complaint to their head office. I can't be certain but from memory they are a franchise who take action when they get complaints