I bought numerous Classic Soft Nougats to give as gifts. I used my rewards card to register my purchases. We tasted one at home and found it bitter. Luckily, I did not give them to anyone. I took them back this morning and a woman was at the register. I told her it was bitter and to taste it. She asked for my receipt even though my purchase was in their computer via rewards card. I told her that Supply Warehouse has a money back guarantee. She became nasty and called another woman, who was even nastier. They called someone else, and she said it was bitter (thus faulty) product; therefore, the woman behind the counter gave me a refund but went on to reprimand me and called me the "nastiest customer she's ever seen". I told her I was exercising my right to a refund, as this product was unmerchantable and should not be sold. They both continued to accuse me of being nasty. I told her that her treatment of me was unnecessary, as I will be getting a refund but now she has lost a customer. She said, "I don't care. We don't want you back!" They continued yelling at me and the woman behind the counter even tried to get another customer involved with the dispute. The other customer was clearly uncomfortable. I told her it was unprofessional to involve another customer. She continued to accuse me of rudeness. I asked the staff member for her name and she wouldn't tell me, instead referring to herself in a vuglar manner and making me feel uncomfortable.I informed her that all of social media will know about this. I have never encountered such disgraceful and unprofessional treatment in a store in all my life, and I shall never go to this store again. I invite the owner to review the CCTV footage of this reprehensible treatment.

this is a great shop especially for top ups. there are lots of things that are cheaper than supermarket. the staff are very friendly.some great varieties to choose from

This is a great place to shop for discounted supermarket products with friendly service. In particular, the frozen food and dairy products have cheaper prices than supermarkets and are all brand names. As well as the retail shop in front they supply in bulk to people who on sell products in their large warehouse at the back. I go there to get the family snacks for the weekends and holidays at a more reasonable price than supermarkets!