It was the 12th December & mid afternoon at the Telstra Shop. We waited for 25 minutes to be served. They could have put on more staff for the silly season. Anyway, we were there to upgrade our mobile broadband plan & the service we received from the young staff member was very good & he didn't take long & we were on our way. However, cigarette smoke in his clothing was very offensive & his finger nails were extremely dirty. Maybe it's time for a personal hygiene reminder for ALL Telstra team members. You need to look your best when dealing with the public. Otherwise we were very happy with the service we received, other than the extra waiting time.

Approximate cost: $175 pcm