I went in to get some advice on new phone to buy, had been using iPhone for years and wanted a change,even though I wasn't getting a phone on a plan they were still happy to tell me what was good and bad about each phone. Was very helpful and led me to purchase a HTC on M8

Approximate cost: $0

we went into this telstra shop last year , inregards to an issue we had with a telstra modem amonst other things as well. after being treated like an doormat by the customer service operator who seems more interested in going on his lunch break then servicing us and fixing the problems we had .

my 5 yr old locked my phone and I had trouble unlocking it and decided to pop in and see these guys on what to do after waiting almost 10 minutes to be served I explained the situation and told to come back in another 10 minutes and someone will be able to sort the problem out so I wondered around the other shops waiting for the 10 minutes when I went back and explained my situation all over again I was rudely told like some criminal due to the nature of the situation and because I didn't have proof that the phone was infact mine, they wouldn't help me! I didn't bother going back there when I got my proof, I went else where and had the problem fixed no hassles at all! so I wont be going back to this store after the way I was treated!