Store was fine, purchased item exactly as expected. Sales staff were very busy, but knew their products well and were able to answer all my questions. Friendly and efficient.

Approximate cost: $20

I went in here to get some help with my phone and sadly the assistant was unable to answer my problem and thus i was left unaided

Approximate cost: $0.00

Telstra is known to be at the high end of the market in terms of value, so the products are all a little more expensive than expected. Staff were reasonably helpful, but there is room for improvement.

I returned a mobile under warranty that had stopped working. Was told 2 weeks to be returned. From 2 weeks I began calling and made no less than 30 phone calls to various offices, sent emails and letters and had no response. Finally after 8 weeks, the phone was replaced.

Approximate cost: $0