My mum and I have lunch at The Coffee Club quite often, but not usually at Charlestown. There seemed to be plenty of staff on but all free tables were covered in dishes. We sat and hoped someone would come and clean the table but after 10 minutes of trying to get the waitresses attention, no one did. One waitress in particular seemed to be deliberately avoiding our table. After we went and asked for the table to be cleaned, this waitress was asked to do it, and still she avoided us. A young man eventually did it while she stood behind the counter drinking coffee and chatting. Very bad customer service on her bad, and gave the whole place a bad image in my opinion.

The food was tasty, was a good serving size and came out quickly though.

Poor service, waited in line for 10 minutes to be told a takeaway coffee would be a 15 minute wait. Upon receiving the coffee it was luke warm and quite a weak coffee

On our way to the movies we popped downstairs to grab a takeaway coffee to take in with us. Great welcome face at the counter but that's where it ended. We waited 15 minutes to get two small takeaway coffees so we are now in a hurry to go back up to get our movie tickets. After the wait the coffee was horrid anyway tasting burnt eeeewww!

Approximate cost: $9.50