The Craftsman
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15 reviews about The Craftsman
This place is a paradox - loads of money spent on doing it up nicely, much talk on their website about their great chef, use of local organic produce etc - but our food was very average, and people around us had real issues with the service. (We didn't, our waitress was lovely.)
Strangest of all - after all the police warnings about never losing sight of your ID due to ID theft - what kind of restaurant asks diners to pay before eating or HAND OVER THEIR LICENCE AND CREDIT CARD to their waitress until the meal is over and paid for?! Our jaws dropped when this was explained to us.
We ordered the tasting platter for two - quite reasonably priced at $25.90. We were both really looking forward to the arancini balls and the creamy garlic prawns. Most of the platter was OK (cajun chicken strips, chorizo, salt and pepper squid) - not great but OK. But the arancini balls were dry and completely flavourless, and the prawns were a disaster - undercooked, no flavour, strange watery texture - like those cheap Thai prawns you find in the supermarket. We abandoned both dishes after the first bite.
I wish I could give them a better rating - who knows, maybe we caught them on a bad day... But at the end of the day there are some issues they definitely need to sort out if they want a reputation for high standards as their website suggests.
Food was ok a bit bland/tasteless, service was poor, meal took over an hour, then they realized it wasn't entered into computer, it then came pretty quick, but then they wouldn't even comp the 2 glasses of wine, bit rude, their fault and they couldn't even give a discount. Been back since, food a bit better, service was ok too, probably won't go again though unless it was just for drinks.
Very Well priced with great customer service. So much better than the Foundry.
Very clean and presentable. Waitress Jasmine was the BEST WAITRESS I HAVE EVER HAD.
Approximate cost: $22- $27
Reasonable prices and a great atmosphere. A good range of beers and wines too. Would like to go back and try the food some time.
Full table serve in the restaurant side. Ordered 2 salads and they were served 5 minutes after we ordered!
Nice layout, friendly staff.
On the bar side, there are no TAB or eftpos facilitites and never enough staff on. Price of food and drink has increased dramatically since we first started going.
Approximate cost: $21
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We went to The Craftsman on a Wednesday evening. Walked in, no problems getting a table. Their seafood special was extremely well priced at $22 and was very satisfying.
Didn't have any discussion about handing over IDs or credit cards - perhaps a deterrent for people who dine then dash? To improve that however, they need to have someone manning front of house at all times. We waited quite a while to pay for our food.
We have been to the Craftsman a few times and the food and service differs each time. The last visit was below average. We asked for certain items not to be served with the meals but when the food came out we had double! My partner asked his stake to be medium-rare and it was well-done! Our waitress was not at all helpful and a little on the obnoxious side. Luckily we have been at this restaurant before and have had great food and great service. I think it all depends on the day and the chef! I also agree that someone needs to man the front to seat diners and to allow for payment.