turned up on time 8am assessed the job ,quoted me to install all new pipe works ,same day installation of my ducted heating system they also noticed a smell of gas coming from the gas meter they arranged that ,it was fixed before I noticed it ,professional from start to finish would recommend to anyone .
Ian Trott Park.
Courtney and Trinity replaced the old gas line. They were professional, explained what they were doing and were easy to talk to.
Recommend using Fawcett group! Customer experience is amazing.
Will be asking for Courtney and Trinity to come by next time
Ben and Jamie came out to fix a laundry drain at my house, they were accommodating in their arrival time, friendly and professional. I would definitely engage their services in the future.
Anzac Day and the hot water service erupted, steam pouring out the top and water flowing down the sides. What a disaster on a public holiday-there was a sticker on the tank from The Fawcett Group 24/7 all areas so I phoned. Nicholas was very helpful and after discussion we decided to isolate the unit to make it safe and someone would be out 8am next day. True to his word, Ben and Trinity arrived (Trinity is hoping for an apprenticeship after completing work experience- think she should get one too, switched on young lady). Ben took one look at the tank and said " It's had it", 17 years wasn't a bad run. A couple of phone calls , and 3 hours later the new unit was heating water. They did a great job, all three were very professional and friendly. Highly recommended.
Troy & Jake arrived on time, worked efficiently, cleaned up after themselves. Very friendly service & reasonably priced
Nice friendly guys did a great professional job. Fawcett Plumbing cut through the concrete and raised the inspection point outside the toilet and cleared a blockage. total $750. Also had Fawcett Electrical install a combo ceiling fan/light on the same day. total $220.
Approximate cost: $970
WARNING WARNING WARNING. My elderly mother of 88 years old, was quoted $2465 to replace hot water unit, the unit being about $800, because they found a leak so small they couldn't find it, they quoted $2500 on top of original quote. Full cost being $4965. That was after her pensioner discount lol. On contacting them they offered to do job at same cost and 10 percent off of 2nd quote l got from Gas works. Dropping their quote by $2409. In my opinion this was yet again an attempt of an absolute rip off on one of our elderly people.
Yes I agree the unit was 40 years old, which is why we called you, and NO your quote was not $2190. Remember I do have the written quote. As I said in the review $2465 unit etc. and $2500 to sort out gas leak being $4965. I don't know if l would believe everyone is upset, and most certainly not as upset as myself and my mother. It would seem to me that everything possible was tried so not to pay any money back to my mother, and on top of that you tried to get the unit back without any negotiations. We will never call your company. Word of mouth.
The unit is 40yrs old+ that means the gas main is 40yrs old+ i honestly dont agree with these comments but please take care & we never intended to upset anyone im very sorry for the inconvenience .
Yes I agree with you everything 40 years old including mains, and replaced by gas works for $2165 less than what you quoted. Only difference was single power point where you were putting in a double. Was the extra $2165 for the double power point. LOL. You take care and neither my mother or myself ever intended to upset any one either. Unfortunately $2165 is a lot of money to a lot of people, especially the elderly.
Was quoted over $900 to get a toilet drain unblocked by another plumber. Paul from Fawcett group had a look, took the toilet up and fixed the issue for $195.
Great customer service, quick work and a great price.
Approximate cost: $195
Great Service and very friendly guys Ben, Jamie and hope Courtney's name is spelled properly. Could not ask for more polite or informative guys to do the job. Would definitely recommend them.
Very quick attendance, job finished in a timely manner. Plumber (PaulyP) explained the whole job and waited around to make sure all leaks were fixed. Will definitely use again in the future.
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