The Fawcett Group logo

The Fawcett Group

Opening hours

Monday:

On call 24 hours

Tuesday:

On call 24 hours

Wednesday:

On call 24 hours

Thursday:

On call 24 hours

Friday:

On call 24 hours

Saturday:

On call 24 hours

Sunday:

On call 24 hours

Credentials

Licence image Licence No. PL5597
Licence image Licence No. PGE 5597

Service awards

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Portfolio

Reviews (191)

Write a review
01 Dec 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Prompt and efficient service. Service was immediate, friendly and the job was completed to my satisfaction. Needed a call back but that was carried with courtesy and professionalism.

verified email - 23 Oct 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I phoned early on a sunday morning,the operator said he would have a plumber call me when he is leaving to go to our home. Within about 15 or 20 minutes Paul rang to advise he was about 10 minutes away. Paul very quickly assessed the problem, told me how he was to tackle the problem, and got to it. All through the visit he was explaining what he was doing. It turned out someone had painted the junction of two pipes at ground level and then used the glue...when it should have been glue first then paint. Paul was very competent and he was on his way after only 45 minutes. The cost was in line with any service call on a sunday morning and we were releived to see the problem fixed. We would strongly recoment the service we recieved and especially Paul.

Approximate cost: $375

verified email - 20 Sep 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I have used the Fawcett group for several plumbing jobs and always found them to be the best, this time I used their electrical service and found the same outstanding service.

Approximate cost: $1000

The Fawcett Group 20 Sep 2017

Thankyou very much the team are brilliant & thankyou again for your business.

19 Sep 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I engaged Fawcett plumbing for a complete Bathroom Renovation and update on my Unit. They were exceptionally professional. Troy C was the foreman for the job, and he ensured that the quality of the work was exceptional at all times. He went above and beyond by helping with tile selection and also selection of all tapware and fit out items to ensure that the bathroom looked fresh and modern. Troy ensured that all the trades needed (tilers, electrician and painter) were booked in on the days required and they knew exactly what was needed to be done. Andy the electrician is extremely knowledgeable and gave great recommendations for energy hot water system and lights that were economical. He even had suggestions on air conditioners that were good quality and energy efficient to run. I will definitely recommend Fawcett Plumbing to everyone I see, and I will definitely use them again.

The Fawcett Group 09 Oct 2018

Thankyou very much for your business and review.

08 Sep 2017
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

We have used them twice now. They arrive on time, are polite, clean up after themselves and most importantly give options for repair ie this is cheaper however this will last longer and let you choose which you prefer.

The Fawcett Group 08 Sep 2017

Thankyou

verified email - 06 Sep 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Excellent Service. Leaking Gas solved in no time. No way we could know there was a gas leak. as no smell for it. But Mark from Fawcett Group with his sophisticated machines where able to identify and locate the leak. Thank you

Approximate cost: $90

01 Sep 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I deal with tradies nation wide, on a daily basis. Fawcett Group would have to be one of the best companies I deal with. Professional, easy to deal with and always get the job done in a timely manner. Great job guys!!

The Fawcett Group 08 Sep 2017

Thankyou

verified email - 31 Aug 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Very quick service and fixed our problem very quickly after our hot water service broke down. Gas plumber was very professional and we would use them again if needed.

15 May 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Ben was on time...knows his job and very professional.
I will definitely recommend.
Great job. Thanks Ben

Approximate cost: $400

The Fawcett Group 08 Sep 2017

Thankyou

verified email - 11 May 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Ben was on time, friendly and professional. He fixed the problem with the water pump and offered advice for any future difficulties.

10 May 2017
Service Rating
4.0
Quality Rating
4.0
Value Rating
4.0

They Quick. They where both polite. get jamie & andy for great servcie. Job was done quick. Great communication.

verified email - 21 Apr 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Corey did a great job unblocking my kitchen sink and drainage. He was punctual, explained the costs involved clearly and knew exactly what was needed to be done. He also conducted necessarily tests to ensure that the blockage is completely cleared.

verified email - 15 Mar 2017
Service Rating
3.0
Quality Rating
3.0
Value Rating
3.0

Rang Fawcett Plumbing to get a quote for the replacement of our broken hot water system.
Their website says "Get a free quote" but they charge $66 to come out and quote (deductible if you decide to go ahead on the spot, which we would never do) unless they happen to be in the area. A bit misleading and disappointing.

View all 4 comments
The Fawcett Group 17 Mar 2017

Call the office for a refund please.

helenads 17 Mar 2017

Hi guys, there might be a misunderstanding, my apologies. I posted this review after ringing your office to book in a quote. When we found out that it would cost $66 to get a quote, we decided to forego it and request quotes from other companies instead.
My review was for the benefit of other customers to highlight the difference between the wording on your website of "Get a free quote" and the information I was given on the phone, which was that it would be $66 to get a quote, refundable if we go ahead and order from you.
Apologies if it came across as if I was unhappy about paying the fee. The $66 fee acted as a deterrent and we didn't go ahead with the quote request.

The Fawcett Group 18 Mar 2017

Hi Helen thanks for the feed back im sure you understand that the reason we ask for the $66 is to avoide customers that want the cheapest (illegal ,un insured) job carried out as we will never be the cheapest with all the qualifications we have with the greatest team available 24/7 .On the Web site we also say we will beat any genuine quote by 10% .
Looks like you may have gone with Enviro plus for your Hot water heater good for you another Great Company. Thank you again for your comments.

22 Jan 2017
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The hot water service died the day before Christmas, the system was promptly replaced by Courtny of Fawcett Plumbing before midday in the blistering heat.
Three weeks later, Paul of Fawcett Plumbing began excavations down the side of the house, redesigning and replacing the waste water piping which had been damaged by conifer roots, and an immaculate clean-up after the job was complete, all by mid-afternoon. Paul was very helpful with the explanation of all aspects of the jobs that he carried out.
We grabbed a handful of fridge magnets advertising Fawcett Plumbing to hand out, we're very happy with their knowledge, efficiency, friendly manner. A very professional outfit and we're more than happy to spread the word :-)

Approximate cost: $4700

The Fawcett Group 22 Jan 2017

Thank you very much from the owner 31 yrs this year .
With a review like this we will send $50 vouchers & you will receive a $50 discount on every job from now on .

The Fawcett Group 08 Sep 2017

Thankyou

verified email - 18 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Efficient, affordable, honest, friendly. Another company quoted me $500.00 to dig up the pipes in my back yard, Fawcett just cleaned the pipe out and charged $175.00. I'm happy as Larry.

verified email - 04 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
3.0

Quick Office response re booking/appointment times was appreciated. Ben & Ryan arrived as promised on 2 separate days, paid close attention to relevant explanations/instructions & proceeded with the job. Both men worked conscientiously resulting in positive outcomes. Ben's problem solving skills in particular were well tested in a somewhat difficult working environment. Overall communication with both plumbers was easy, effective & friendly - highly recommended.

Re value for money: that's a grey area, even more so for a financially struggling 92 year widow like my mother. Many plumbing firms claim conditional no-call out fees & pensioner discounts, but in reality the final cost is very much determined by time spent on labour & the cost of materials - a bit more up-front transparency could/should be available here,

Approximate cost: $1100

verified email - 02 Dec 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

The hot water technician (Paul) from "The Fawcett Group" has just left my home after completing a most courteous and professional repair to my instantaneous hot water unit.
It is with pleasure to say that I would have no hesitation in contacting the group should I ever require any of their comprehensive domestic maintenance services in the future!
Thank you,

28 Nov 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Sunday morning I called Fawcett plumbing in Two Wells as I had a bit of an Emergency. I spoke to Mark and explained what my Emergency was. He told me if he came out it would cost me a lot or I could do it myself and he would talk me through it, I took the latter advice. He said I could get what I wanted from Bunnings,also if I was unsure when I got there to give him a call. I got the job done and didn't require any further assistance.so thanks to Mark it was sorted. Thanks Mark I recommend you to others as I'm sure you would look after them also,you won't make much money but you'll make someone happy, cheers, regards Mal Taylor.

The Fawcett Group 15 Jan 2017

Thank you very much.

verified email - 22 Nov 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Ryan gave me a courtesy call prior to arriving spot on time. After a chat about the problem and symptoms, Ryan took a look at the problem hot water service and quickly prioritized the likely faults and costs of each option. After approving the work, Ryan's analysis proved to be accurate and he quickly had the unit repaired and tested operational. Well done Ryan , i also enjoyed his friendly manner and very clear explanations. No hesitation at all to use again and recommend to others

18 Oct 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Ryan was punctual and efficient, while explaining the job very well. He is a really nice bloke. I would have no hesitation to use him again.

verified email - 14 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

I am so happy that I found a plumbing and electrical company that can work at my rental properties on the very day I contact them. The workmanship was fantastic and the reports I received from my tenants were positive... unlike other companies I have used in the past, the price for the work was a lot less than I thought it would be and when they left, the tenant didn't have to spend time cleaning up. Will defiantly use Fawcett Group again!!

14 Sep 2016
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

From start to finish the fawcett group were very competitive and such a professional service, they came out and fixed my issue straight away so I didn't have to worry. thank you SO MUCH for your prompt service :) WILL BE BACK :)

verified email - 03 Dec 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Abdul was friendly, efficient and helpful. knows what he was doing. Able to discuss options on how to sort out the issue with the plumbing in my house. Great service.

watersport 04 Dec 2014

good to know about

Amberlea 07 Mar 2015

We need a new plumber and based on the reviews, I think we've found one. Thanks!

verified email - 24 Nov 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Clear blocked storm water pipes.Very efficient,professional and friendly service by Abdul.Would highly recommend to others.

Approximate cost: $175

verified email - 12 Nov 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Hot water service complete changeover in 2 - 3 hours. They arrived to review situation 30 minutes after phone call.

Approximate cost: $1200

verified email - 11 Nov 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Had no hot water pressure. Paul from fawcett plumbing was friendly and fast, got the job done in a flash.

Approximate cost: $135

21 Oct 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
3.0

We had a leaking and very noisy toilet! Abdul was on time, courteous, polite and efficient in fixing the problem. We would definitely use them again.

Approximate cost: $200

verified email - 17 Oct 2014
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Replaced and fixed leaking hot water. Even gave some helpful advice afterwards. I didnt know much about leaking hot water but Abdul was able to guide me though over the phone on what I should do then came and fix the issue

verified email - 15 Oct 2014
Service Rating
5.0
Quality Rating
5.0
Value Rating
5.0

Repair and replace Garden Tap and copper pipe , they were on time, assed the job quickly and then got on with it, even cleaned up

Approximate cost: $250.00

verified email - 12 Oct 2014
Service Rating
5.0
Quality Rating
4.0
Value Rating
4.0

Emergency Sunday call out for irrigation plumbing gone wrong. They came within half an hour, fixed it within the hour, and some great advice on what not to do! Friendly helpful guy. Would definitely use them again.

Approximate cost: $350

happyshopping 12 Oct 2014

Nice to hear about plumbers arriving quickly when there is a water problem