Paul & Courtney arrived on time, worked efficiently, cleaned up after themselves. Very friendly service & reasonably priced

Approximate cost: $179

Recently had out water heater explode in our roof. Called Fawcett group and was on the phone to Alicia who was so helpful and able to get someone out immediately!
Had Courtney arrive and repair/replace everything for us.
Amazing work and an instant stress relief for a house hold of 5 people!

Approximate cost: $1600

On Saturday 28 November 2020 a technician from the Fawcett Group worked to fix a water leak in my Bonaire Integra evaporative air conditioner. He said he found a small hole in a 6 mm pipe, put in a joiner, and then attempted to charge $356 for his work. Luckily, when the technician arrived I switched on a timer because weekend rates are quite high. When shown the timer he backtracked and reduced labour fee by $66. He also refused to accept the Fawcett Group ‘advert’ I had that says “you get $ 50 off every time you use any of our services". His explanation was “it is not valid on weekends”. A few days later the air conditioner was used. It did not cool properly and made a whistling/hissing noise, audible inside the house when on low fan speed. This prompted us to have a look at the air conditioning unit. We saw one set of pads left on the roof next to the unit and a hole on one side of the unit where the pads should have been: the technician did not put back the part of the air conditioning unit back after he dismantled it to diagnose the problem and carry out the repair. I informed the Fawcett Group, in writing, about this issue and also expressed my disappointment with the technician's behaviour and the amount I was charged. They sent a staff member who fixed the pad, but did not provide any response about other matters. 7 weeks later, on 21 January 2021, the water leak re-occurred. The Fawcett Group were informed and sent another technician to look at it. He acknowledged the problem was again with the 6 mm pipe. He said the pipe was so worn out that it could not be repaired and needed to be replaced. This pipe was in use for about 12 years and it is reasonable to say it must have shown the same signs of deterioration on 28 November 2020, but was not replaced. The cost for that repair was $ 242.99. That technician also refused to accept the Fawcett Group ‘advert’ I had that says you get $ 50 off "every time you use any of our services". Further, the Fawcett Group advertise on their website that they do not charge a call out fee. But they quote $150 for the first 30 min and $44 for every extra 15 min and, in addition, don’t say these amounts are not GST inclusive. Needless to say, it was very disappointing to pay twice ($532.99 in total!) for a simple problem to be fixed. It was equally disappointing to deal with misleading advertising and dishonest behaviour. On 25 January 2021 I called the Fawcett Group and spoke with their staff member. He listened to my complaint and said [Removed word] will call me to discuss how to rectify the situation. [Removed word] never called. This review was provided to the Fawcett Group for their comment on 3 February 2021. No response was received.

Approximate cost: $532

Elliot did an excellent job for us today. We are very grateful. He sees the nature of the plumbing problem and deals with it and other plumbers wouldn't. A job well done. Best plumber we have had. Suzie

Rang and spoke to Mark about our sewer drains backing up. Gave us some great advice and service on what steps to take first to recognise the likely problem as a street blockage which would save us time and money in getting the correct service agents on site to rectify the issue.

Excellent Service. Leaking Gas solved quickly. No way we could know there was a gas leak. But Mark from Fawcett Group with his sophisticated machines where able to identify and detected the gas leak. Thank you and highly recommended.

Approximate cost: $90

Called Mark after getting ourselves in a bit of a situation with a bogged bob cat. Mark arrived promptly on a Sunday afternoon and rescued us!

Excellent workmanship. On time. Very polite, both in the office and the tradesman that attended my house. Very quick and efficient and reasonably priced. Would highly recommend.

This is our third time we use The Fawcett Group. Excellent service, Luke done a great work and very satisfied of the outcome.

Professional and always go the extra mile for the customer.
One of the few companies that turn up when they say they would.
If you haven't used them yet don't call anybody else.