The Furniture People

4.0
based on 4 reviews

4 reviews about The Furniture People

verified email - 17 Nov 2023

Excellent piece of furniture, best bed/settee combo, great quality and service.

Approximate cost: $2500

verified email - 26 Sep 2023

The King Size Panuara Bed is a really one of the beautiful beds in TFP. I searched for six months for a bed that I loved and didn’t just like or felt like I was settling for something that I was t 100 percent in love with. I love the color of the wood and it’s texture. It is a little bit grand so if you are going for minimalist, this isn’t the bed for you. But if you love any kind of French or farmhouse or romantic, it would be perfect. Even nautical, with the driftwood grey vibes going on.

Approximate cost: $1200

verified email - 26 Sep 2023

By far my favorite furniture store is TFP. Delivery was cool being that I was able to schedule a time that worked for me. Everything was packed in separate components which also made assembly smoother. The price is awesome and its that really have a high quality wood so I have no doubt about the durability. The table was easy to assemble and it looks lovely in my dining area. Put my shopping table search to rest. My family and I absolutely love this table. What you see in photos is exactly what you get in which you will not be disappointed. MY dining room is now beautiful because of the dining set i bought!

Approximate cost: $2000

verified email - 27 Jun 2020

DO NOT PURCHASE ANYTHING FROM THIS COMPANY!
I purchased 2 sofas from TFP as I wanted to support a local business. Both arrived with faulty stitching. They admitted fault. I asked for a replacement, but they couldn't guarantee one within the next 12 months. They offered a refund but wanted to retrospectively charge me for their 'free delivery'.
I have been left without a couch for 5 weeks until a replacement from a more reputable company arrives.
I spent weeks emailing back and forth trying to resolve the issue, only to have them threaten shutting down any further correspondence unless I accepted their terms (which were illegal under consumer law) . Eventually, I got my refund, but the whole experience was a time waster, unnecessary and painful.
Go with a larger reputable company, these people will try to screw you over.

Approximate cost: $1350

Hi Kater353,

We are noticing your review here on this platform and have reviewed your case. Apologies for the delayed response.

We are sorry for your experience with us. You purchased a sofa on clearance that had been on the floor for a while at our warehouse. You had spent considerable amount time at our warehouse inspecting the sofa prior to purchasing and even came twice at the warehouse to reinspect the sofa and finally purchased. 2 days after delivery you advised us that both the 2 and 3 seater had stitches coming undone. We were surprised to hear that both sofas were damaged after the 2 days given that they had been on the floor for a while and people had sat on them. We had some back and forth over email to understand the issue and you exchanged videos with us. We arranged for the sofa to be picked up within a fortnight and fully refunded you.

thanks.

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