Reviews by kater353

This review is for The Furniture People, Broadmeadows VIC

verified email - 27 Jun 2020

DO NOT PURCHASE ANYTHING FROM THIS COMPANY!
I purchased 2 sofas from TFP as I wanted to support a local business. Both arrived with faulty stitching. They admitted fault. I asked for a replacement, but they couldn't guarantee one within the next 12 months. They offered a refund but wanted to retrospectively charge me for their 'free delivery'.
I have been left without a couch for 5 weeks until a replacement from a more reputable company arrives.
I spent weeks emailing back and forth trying to resolve the issue, only to have them threaten shutting down any further correspondence unless I accepted their terms (which were illegal under consumer law) . Eventually, I got my refund, but the whole experience was a time waster, unnecessary and painful.
Go with a larger reputable company, these people will try to screw you over.

Approximate cost: $1350

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