7 reviews about The Mower Place

verified email - 19 Dec 2023

Club cadet 154 tom at kenmore is as frustrated as me.

I was sold one of these. I would not give it to YOU.
SO much trouble and now I find out I've been lied to about the spindles. So many things have gone wrong with it.
This cost me 16,000 to buy and another 10,000 in downtime.
Blades keep coming off then too tight to get off.
The club Rep blames the sticks, rocks, operator..... let's look at the machine. The latest is the electrics for the brake... cable falls onto the RH deck pully...held on with a plastic clip.
The seat not tighten, when delivered
The battery not connected when delivered
Positioning pully bolt on the deck sheared off twice.
Runs for 5 seconds then turns off.
You have to clean it every 3 hours (so the rep told me )
Only cuts 60% of the width, so the job takes a third longer, a third more fuel, and 100% more frustration.
The free wheeling pulls so bent out of shape due to the amount of times I've had to use them
Has to go back to Browns Plains or the other shop because Kenmore doesn't have a mechanic. So that's another week gone if they have the part. This thing is still under warranty. HA HA HA when it runs out then what?
This is just to name a few short stories on the LEMON CADET at least they got the color correct.

The estimate of a cost below $20,000 is a Joke
Off to fair trading, this is so wrong laughing stock of the street and family.

And I'll sign this and the letter to the Club and the manufactures

Colin Moggill

Approximate cost: $25000

01 Jan 2021

Have previously bought a bit of gear from them - Mowers, brushcutters etc. Great service & friendly helpful staff. I highly recommend the Capalaba team.

31 Jan 2020

I would highly recommend Dean and he's team. I went into buy a chainsaw and came out with a Mower, Chainsaw and trimmer. I felt so comfortable with Dean and new he was genuine. No pressure just good old customer service. They all new what they were doing and explained how they all worked and the safety aspects of all the machines I purchased. I am looking forward to going back to buy some more Man tools. Thanks again for great service.
Lea-Anne

verified email - 24 Apr 2018

DON'T BUY ANYTHING FROM THIS MOB. Service is rubbish. New ride-on had a fault after 3 months, was told I'd have to wait at least 3 weeks and have to pay $60 for collection. Staff disinterested. GO ELSEWHERE.

Approximate cost: $7000

verified email - 18 Dec 2017

Went to Browns Plains branch. Big fail on service on brushcutter, failed to fit air filter even though charged for one. Then said it disintegrated, what rubbish as I had a 2nd trimmer owned by son stored same place same time and his air filter still intact.

verified email - 21 Jan 2015

Wonderful service job on my lawn mower, was a bit of a wait and did have to wait a bit extra time. Lovely staff, reasonable prices but do a great job on what needs to be done! highly recommend!

verified email - 23 Jul 2011

Did a good job servicing my mower, but job wasn't completed when they said it would be and I had to ring several times before eventually getting it back weeks after originally arranged.

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