Received a damaged bed frame that I ordered from the online store. No help from customer service. DO NOT BUY!

Not recommended. Staff tell too many lies. I’ve bought before but this is the last time. Manager seems to be the only one who knows what he’s doing but not on all the time.

Approximate cost: $380

Can’t actually rate the quality yet. However, worst customer service ever.
They are not honest about delivery times, tell you something different each time you call and always blame someone else!
Take accountability please!

Approximate cost: $2200

My partner and I had been shopping for a new mattress all day, looking for a very firm mattress. After visiting about 5 other stores, we had finally decided on a mattress from Beds for Backs. But noticed the Sleeping Giant next door, so decided to look in one more store. So glad we did. They had the firmest mattress we had come across all day! It seemed ideal to my partner, but I was concerned it was a bit too firm. However the store offered a 30 day exchange policy, with the only extra cost being another delivery fee ($70). This gave me piece of mind, so we arranged to purchase the firmest mattress. When we were paying, the staff member gave us a $100 discount without me even asking. After 2 weeks I decided the mattress was way too firm for me, so we arranged to exchange it for a slightly less firm one. This was no problem - the staff member happily arranged the exchange. The replacement mattress we chose cost $200 more, which we didn't mind paying. But then I noticed that the store was now offering a 20% discount on all mattresses; this would have reduced the cost of our replacement mattress by $200, except that the discount didn't apply to exchanged mattresses. But the sales person said this hadn't yet been officially communicated from Head Office in a memo to the store, so she gave us the discount anyway.

I was really pleased with the two different staff members that we dealt with. Both were helpful, efficient and not at all pushy. I was exceptionally pleased to find that the store did follow through with the mattress exchange when we requested it. I was expecting that we might have a bit of a fight on our hands.

The delivery service was prompt and the delivery van showed up on time. My only annoyance is that the cost of delivery is pretty expensive ($70) compared to other mattress stores (they typically charge $35-40) for the same distance. However from what I can gather the delivery service is a separate business. I would prefer if the Sleeping Giant had allowed us to pick up the mattress or arrange our own delivery service.

We have now been sleeping on the mattress for about 7 weeks and I am very happy with it.

Approximate cost: $800