2 reviews about The Wheelhouse Restaurant

verified email - 01 Apr 2011

We had previously seen them advertise that children eat for free so thought it would be great to treat the visiting sister and family of three under five to a treat while visiting from Melbourne. We called to make a booking and enquired about the free dining for kids. The girl said she wasn't sure and that she would check before we came in to eat. We were the first customers to arrive for dinner at 5.30pm. We were shown to a table which didn't have enough chairs or space. The owner came over and made more space for us. We were given water and menus and our orders were taken. We watched other people come in and wait for ages for menus. One family got up and left. The children were hungry and their meals were brought out. A good twenty minutes later, our meals were delivered. Two of the meals were undercooked and looked very unappetising. They were seafood baskets with the crumbed seafood looking extremely aneamic and the pieces tasting of raw flour. We paid very well for these meals and the girl behind the till was told we weren't happy when we paid. Why did it take so long, we were first in and there was only one other table with a single person, who by the way was served his meal before us. She said she would pass our comments on to the owner who was standing there listening. He made no comment. The "chef" could be seen in the kitchen moving around and seemed to look out towards us more than he did, cooking.
Times are tough for businesses, but we would rather give our hard earned money to a business who cares about its customers. We had to pay for the children as well. The kids menu was printed with prices so how the girl wasn't sure about that on the phone was a mystery. The music was too loud as well and not appropriate music. I think it was on more for the chef's benefit than ours.

Approximate cost: $160

Anonymous
verified email - 12 Dec 2010

The first time I ever tried risotto was here. LOVED IT. A tad pricey but its a fantastic location and well worth it.

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